Ratings based on 91 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
It was clean and accessible. No street noise or guest noise. Walkable to the train station. Comfortable bed. Very basic breakfast and basic tea & coffee. No local eateries except for poor takeaways. Staff not particularly friendly.
by A verified traveler
Posted 18 Apr 2024
Charming location & property, just a short walk from the town centre. I will book again soon.
by A verified traveler
Posted 8 Mar 2024
Lovely place
by A verified traveler
Hereford visit
Posted 16 Feb 2024 on Hotelsby A verified traveler
Excellent stay. Thank you.
Posted 27 Jan 2024 on Hotelsby A verified traveler
Posted 19 Jan 2024
I rang the reception bell and a gentleman appeared enquiring if he could help me: No introduction; no welcome; no pleasantries. Upon learning my name, he found a set of keys, placed them in the door lock and told me not to worry about locking the front door. Breakfast was from 07.30am-08.50am. When I queried 08.50am, I was advised that there were only two of them (proprietors) and they had rooms to clean. Simply, this is not an issue for guests, and it should not interfere with guests.
The room was reasonably spacious and clean, but the room was cold, and a touch of the radiators revealed them to be only slightly warm and just sparking into life. It was colder in the bathroom. It was -2C degrees when I arrived. The room should have been warm. Heating was switched off over night and did not re-ignite until around 06.45am. Consider how cold the room was with a -4C degree temp outside overnight and no heating inside.
Breakfast was reasonable, although choice was limited from the buffet counter to (some) fruit and cereal. The cooked breakfast was enjoyable.
Whilst at breakfast one guest drew the proprietor’s attention to the milk being sour. The guest was publicly rebuked by the proprietor who advised that everyone else had had the milk and that there had been no complaints, and besides the expiry date (of the milk) was the 20th. The guest defended themselves and further milk was provided which was no better. I was embarrassed for the guest. Remarkable, rude, and unnecessary be
by A verified traveler
Excellent
Posted 3 Nov 2023 on HotelsWe had a lovely stay at the Charades,it was very clean,good breakfast and a lovely welcome,good location not far from the city center
by A verified traveler
Posted 25 Oct 2023
Lovely friendly hosts, comfy bed and great breakfast
Shower was a bit small and in tea tray in room there was only one hot chocolate to fight over!
Would come back
by A verified traveler
Posted 24 Oct 2023
The room was cozy and pretty. The property was lovely and I would highly recommend!
by A verified traveler
Posted 22 Oct 2023 on Hotels
Very nice and clean. Excellent breakfast too. Would definitely return
