Ratings based on 987 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
We booked with expedia and it says they offer breakfast but they only have coffee.
by A verified traveler
Posted 17 Sep 2024
Not all information and rules were disclosed.
by A verified traveler
Posted 3 Sep 2024
I would say for the price we did not get the best hotel . It was pretty clean some black marks on blankets. Bathroom was alittle dirty around toilet. The air conditioner and a weird smell to me in the the morning. It was in a great location. Close to restaurants and shopping. The breakfast well it was just coffee and a mini blueberry muffin one day they didn’t have anything. The beds were comfy the tv was alittle small but it worked fine . Our room did have a microwave and a refrigerator, we didn’t use the the microwave but the refrigerator worked good . Overall it was a good stay for last minute booking
by A verified traveler
Posted 29 Aug 2024
Quiet and right by outback
Comment from Hotel Management
3 Sep 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Mondreyon,Thank you for taking the time to write a review of your stay at the RED ROOF INN HENDERSONVILLE. I am happy you were pleased with our quiet environment and close proximity to outback. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Aug 2024
Everything
Comment from Hotel Management
3 Aug 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Jessica. The staff and I at the Red Roof Inn Hendersonville appreciate your 5/5 score following your stay. I am happy that you liked everything during your visit. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Aug 2024
It was pretty good
Comment from Hotel Management
3 Aug 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Abe, Everyone here at the Red Roof Inn Hendersonville was proud to see your 4/5 score. I am happy that you had a pretty good stay with us. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler from New Market
Posted 30 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Cynthia. The staff and I at the Red Roof Inn Hendersonville appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Jul 2024
The room was clean and quiet and everything worked well. It’s a little rough around the edges in a few spots (the AC unit in my room looked pretty beat up but worked fine, for example). Plenty of eateries nearby
My only complaint was that the coffee in the lobby was undrinkable. Cold and tasted awful.
Comment from Hotel Management
31 Jul 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Ken, Everyone here at the Red Roof Inn Hendersonville was proud to see your 4/5 score. I am happy that our quietness, clean room and the other highlights pleased you. However, you stated that the coffee in the lobby was undrinkable. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Jul 2024
Comment from Hotel Management
25 Jul 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Herlinda,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hendersonville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Jul 2024
Front desk staff was not very friendly when we checked in she was not very organized on getting us to our room also we called and asked for a plunger and batteries took 25 min … I had to go to desk and the two of them were sitting there talking check out process was just as long she wouldn’t answer my question until she laid eyes on my room to get my deposit back when that wasn’t even my question
Comment from Hotel Management
18 Jul 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Julie,Thank you for taking the time to tell us about your experience at the Red Roof Inn Hendersonville. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you encountered with the front desk clerk during your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time you're in the area.Very truly yours,ToujanaRed Roof Management RediResponse Specialist
