Ratings based on 580 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
As soon as you step off the elevator all you smell is marijauna, the entire stay and this was a no smoking facility.
Comment from Hotel Management
5 Jun 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Princess,We are sorry to hear your recent experience at the RED ROOF PLUS+ HENDERSON did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Julio. The staff and I at the Red Roof Inn PLUS+ Henderson appreciates your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 19 May 2024
Old and very bad condition building
Comment from Hotel Management
21 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Juan,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ HENDERSON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the location. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by Oniel Rediresponse Specialist , Hotel Management
Hi Crystal,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn PLUS+ Henderson. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
19 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Lorna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 21 Apr 2024
Dirty, no hot water in shower, property had no resolution for issue with hot water
Comment from Hotel Management
22 Apr 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Robert,Thank you for your review following your stay at Red Roof Inn PLUS+ Henderson. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the lack of hot water, the uncleanliness and the other issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Apr 2024
Hotel was clean, little noisy, but overall a good stay!
Comment from Hotel Management
16 Apr 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Cassandra,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ HENDERSON. I was happy you found our hotel to be clean despite the little noise you mentioned. Feedback from our guests is always welcome at Red Roof as we try to continuously improve the quality of our services. Thank you again for the kind words. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Apr 2024
Older style hotel, but pretty quiet and peaceful so far, in our room. We like it and restaurants and shopping are close enough if needed!
Comment from Hotel Management
14 Apr 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Lauren, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Henderson. I am glad to know that you were pleased with our quiet and peaceful room and our convenient location. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Betty,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Mar 2024
Dry friendly staff.
Comment from Hotel Management
23 Mar 2024 by Chirell RediResponse Specialist, Hotel Management
Dear JJ,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Henderson. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
