Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Very nice location, excellent staff and overall great property
Comment from Hotel Management
25 May 2024 by Nette Virtanen / Night Manager Hotel Haven, Hotel Management
Thank you for your amazing feedback! We are happy to hear you enjoyed your stay with us. We warmly welcome you back anytime!
by A verified traveler
Posted 23 Apr 2024
Very nice Hotel. Not Happy I was not offered a free upgrade as MANY of the Expedia affiliated hotels offer (The hotel and City is off season now) and I know there were rooms available. But were quick sell me me an upgrade at €100 a night! NOT HAPPY. The young lady (She knows who she is) was arrogant to say the least. If you don’t for help with your luggage forget it. The second day I was at the hotel and elder woman was struggling with her suitcases because there are stairs and the staff saw it and did nothing. I saw this and I helped even though less 2 years ago I had extensive spine surgery. Other than these issues it’s a beautiful hotel with great amenities and FANTASTIC BREAKFAST buffet.
Comment from Hotel Management
28 Apr 2024 by Veera Tittonen l Duty Manager l Hotel Haven, Hotel Management
Dear Juvencio,Thank you for your feedback. We are sorry to hear that your experience with our staff was not the best.From time to time, we do offer complimentary upgrades. However, we don't give complimentary upgrades to our suites, as we only have so few of them. We hope you understand this. You had the lovely Grand Deluxe Harbour View room, and our suites on the other hand do not have a view of the harbour.We hope to have the pleasure of welcoming you back any time.A warm welcome!Best regards,Veera TittonenDuty Manager
by A verified traveler from Miami Shores
Posted 10 Jan 2024
Loved this hotel as it was walking distance to the pier and ships. Lots of shops and dining options too. Room was nice and large.
Comment from Hotel Management
11 Jan 2024 by Matleena Hautala / Receptionist / Hotel Haven, Hotel Management
Dear Berangely,Thank you for choosing Hotel Haven for your stay in Helsinki and taking the time to review us here. It is amazing to see that you had a pleasant time with us and enjoyed the hotel facilities.Should you have any questions or further remarks, I am happy to assist you. We hope to welcome you back as our guest in the future and for now would like to wish you a lovely winter time!
by A verified traveler
Posted 6 Jan 2024
Great location near attractions. Breakfast needs to add options
Comment from Hotel Management
11 Jan 2024 by Matleena Hautala / Receptionist / Hotel Haven, Hotel Management
Dear Rosaura,Thank you for your stay at Hotel Haven and reviewing us here on Expedia. I am glad to read that for the most part everything went well during your stay with us. Thank you also for the constructive feedback regarding our breakfast, I will forward this to the restaurant manager. We truly hope to welcome you again as a guest at Hotel Haven in the future. Meanwhile, I would like to wish you a lovely winter time!
by A verified traveler from Austin
Posted 22 Dec 2023
This is a great location to explore soumlinna island by
Comment from Hotel Management
5 Feb 2024 by Matleena Hautala / Duty Manager / Hotel Haven, Hotel Management
Dear Shanna,Thank you for choosing our hotel and taking the time to share your experience here on Expedia. I am happy to see that your stay with us went well and that your enjoyed the hotel services.We truly hope that we would have the pleasure of welcoming you back as our guest some time.Meanwhile, I wish you a lovely upcoming spring season!Warm regards,Matleena HautalaDuty ManagerHotel Haven
by A verified traveler
Posted 21 Dec 2023 on Hotels
Comment from Hotel Management
25 Dec 2023 by Matleena, Hotel Management
Dear Christopher,Thank you for taking the time to write the lovely review here on Expedia. I am delighted to see that you enjoyed your stay with us. I am happy to forward this feedback to the team. We wish to welcome you back as our guest at Hotel Haven in the future.Meanwhile, I would like to wish you a lovely winter and Christmas time!Best regards,Matleena HautalaReceptionistHotel Haven
by A verified traveler
Posted 14 Dec 2023 on Hotels
Comment from Hotel Management
22 Dec 2023 by Heidi, Hotel Management
Dear Theodore,Thank you for choosing our hotel and sharing your experience here. We are thrilled to notice that your stay with us was pleasant!We truly hope that we would have the pleasure of welcoming you back here as our guest.I wish you a lovely winter time and Christmas!Warm regards,Heidi TariloFront Office ManagerHotel Haven
by A verified traveler
Posted 5 Dec 2023
Comment from Hotel Management
22 Dec 2023 by Heidi, Hotel Management
Dear Sharon,Thank you very much for staying with us and for rating us here. We are delighted to see you have been happy with your stay. Hopefully we will see you soon again.I wish you a lovely winter time!Warm regards,Heidi TariloFront Office ManagerHotel Haven
by A verified traveler
Posted 22 Oct 2023
Fine stay near the harbour area.
Comment from Hotel Management
25 Oct 2023 by Albulena Musa Assistant Front Office Manager, Hotel Management
Dear Geoffrey, Thank you stay with us and for the feedback. We are happy to notice that your stay with us was pleasant.We truly hope that we would have the pleasure of welcoming you back here as our guest. Best regards,
by A verified traveler
Posted 11 Oct 2023 on Hotels
Comment from Hotel Management
3 Nov 2023 by Heidi, Hotel Management
Dear Vanya,Thank you very much for staying with us and for rating us here. We are delighted to see you have been happy with your stay. Hopefully we will see you soon again.Have a lovely beginning of the autumn!Warm regards,Heidi TariloFront Office ManagerHotel Haven
