Ratings based on 108 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
First and foremost: the staff. I had the pleasure to discuss with Abdi, Sini, Eeli and George. Awesome people they are!
We had the opportunity to use two different rooms: a regular two-twin-beds room and the Lucky You suite.
The regular room had everything to satisfy us, even though it is a little small by North American standards. However, the decor and the furniture made it comfortable and lively. Also, the space is well used and the furniture is efficient.
What can I say about the Lucky You suite? Well it’s like living in an Elinoora dream. Very surprising and cozy, because it doesn’t feel like a hotel room at all. Private sauna anyone?
The rooms also had the luxurious Finnish soap and shampoo brand that is all the rage here: Lumene.
Our Expedia deal included the breakfast buffet. What a great way to start your day! There is every Finnish breakfast food you can dream of, including white sliced bread and a toaster for the North Americans among us. And don’t forget that Finland is a lactose-free dreamland.
The buffet food is super well presented and the eating area is quite large, well decorated and very clean.
There is also a fancy coffee machine and a tea bar in the lobby that are free to use and accessible 24/7.
Enough said: I will gladly return to this place every time I visit Espoo.
Comment from Hotel Management
12 May 2024 by Reception/Heymo1, Hotel Management
Hi E, thank you for your thorough review! Im glad to hear that our fixers made your experience more enjoyable. Im also happy to hear that you found our Lucky you sweet to be a Elinoora dream. We hope to see you here again soon!
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Sini, Hotel Management
Hello, thank you for your stay at Heymo 1 by Sokos Hotels. We are delighted to know that your stay was pleasant with us. We warmly welcome you as our guest again! Regards, Fixer Sini / Heymo 1 by Sokos Hotels
by A verified traveler
nice place
Posted 6 Dec 2023 on HotelsComment from Hotel Management
6 Dec 2023 by Abdi, Hotel Management
Dear Sedat, Thank you for your recent stay at Heymo 1 by Sokos Hotels. We are delighted to know that your stay was successful and especially thank you for this fantastic rating! We warmly welcome you again! Best regards, Fixer Abdi / Heymo 1 by Sokos Hotels
by A verified traveler
Posted 5 Dec 2023
Great quality rooms and very friendly staff
Comment from Hotel Management
6 Dec 2023 by Fixer Sini, Hotel Management
Hi Lachlan, Thank you for your recent stay at Heymo 1 by Sokos Hotels. We are thrilled to know that your stay was successful and especially thank you for this excellent rating! We are looking forward seeing you soon again! Kind regards, Fixer Sini / Heymo 1 by Sokos Hotels
by A verified traveler
Posted 16 Nov 2023
Comment from Hotel Management
8 Dec 2023 by Sini, Hotel Management
Dear Gemma, Thank you for your recent stay at Heymo 1 by Sokos Hotels. We are delighted to know that your stay was pleasant with us. We look forward seeing you as our guest again! Best regards, Fixer Sini / Heymo 1 by Sokos Hotels
by A verified traveler
Posted 29 Aug 2023
There was no closet or a safe in the room. And they said they clean every two days, but no one showed up for cleaning for a week. I passed by the reception to ask for cleaning, they affirmed they will send someone to clean and still no one showed up until I followed up and called a third time. Also the breakfast options weren't that good. You have no clue about the items, they could have written some labels in English to make it easier. Also the windows in the rooms do not open, there's no way you can ventilate the room, and that was annoying. The walls are so thin, if anyone moved anything from the other room it could disturb you easily.
Comment from Hotel Management
31 Aug 2023 by Jarmo / Heymo 1 by Sokos Hotels , Hotel Management
Hi,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconveniences you experienced during your time with us. Your insights are invaluable to us as they help us improve and provide a better experience for all our guests.We are sorry to hear that the absence of a closet and safe in your room, as well as the delay in housekeeping services, impacted your stay. Please know that this falls short of our usual standards, and we are investigating the situation to ensure such issues are rectified moving forward.Your concerns about the breakfast options have been duly noted. We understand the importance of offering a variety of choices to cater to different preferences. We will work on enhancing the labeling and description of items to make it easier for our guests to identify and enjoy their selections. Your feedback is incredibly important to us, and we appreciate your patience and understanding. We are committed to making the necessary improvements based on your comments and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.If there is anything else you would like to share or discuss, please don't hesitate to reach out to us directly. Thank you once again for your valuable input.Best regards,
by A verified traveler
Posted 31 May 2023
very friendly staff
Comment from Hotel Management
31 May 2023 by Sini, Hotel Management
Dear Gina, thank you for your stay at Heymo 1 by Sokos Hotels! I'm delighted to read that your stay at our hotel was excellent. We warmly welcome you again as our guest! Kind regards, Fixer Sini / Heymo 1 by Sokos Hotels
by A verified traveler
Posted 18 May 2023 on Hotels
Internet WiFi connection was instable. No TV channels were shown.
Comment from Hotel Management
18 May 2023 by Jarmo / Lead Fixer, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely appreciate your input as it helps us to continually improve our services and provide a pleasant experience for all our guests.We apologize for any inconvenience caused by the instability of the internet WiFi connection during your stay. We appreciate your patience and understanding in this matter.Regarding the TV channels, we apologize for the inconvenience of not being able to access them during your stay. We understand the importance of providing a wide variety of channels for our guests' entertainment. Our technical team is looking into this matter to ensure that all channels are readily available for future guests. Once again, we thank you for your feedback and for choosing our hotel. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
by A verified traveler
Posted 30 Apr 2023
It was beautiful and clean, staff was friendly as well. Only issue was with their Wi-Fi. It wasn’t working aside from the first hour we were there, and it’s what their televisions run off. So absolutely no television to relax with at the end of a full day outside the hotel doors, which for us would have been just nice, especially for our 3 year old.
Comment from Hotel Management
5 May 2023 by Sini, Hotel Management
Dear Sara, thank you for staying at Heymo 1 by Sokos Hotels! I'm happy to read your review. We are sorry about the Wifi problem. I hope you let our Fixers know about it as soon as possible so we could fix it. We can always change the room for you as well. We look forward seeing you again as our guest! Warm regards, Fixer Sini / Heymo 1 by Sokos Hotels
by A verified traveler
Posted 24 Feb 2023 on Hotels
Comment from Hotel Management
26 Feb 2023 by Fixer Sini, Hotel Management
Dear Richard, Thank you for your stay at Heymo 1 by Sokos Hotels! I'm delighted to hear that your stay at our hotel was excellent. We warmly welcome you again! Kind regards, Sini / Heymo 1 by Sokos Hotels
