Ratings based on 983 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
23 May 2024 by Yassmin Yehia, Hotel Management
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager
by A verified traveler
Posted 17 May 2024
In our room 4129 the whole time was an air-conditioned hum, I guess from nearest facility. They know that and to cover it they give you a room with TV swich on and working air condition in the room,so youbwould not hear it.
Comment from Hotel Management
20 May 2024 by Yassmin Yehia, Hotel Management
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager
by A verified traveler
Posted 9 May 2024
Poor shuttle service from airport. Had to take a cab
Comment from Hotel Management
11 May 2024 by Hotel management , Hotel Management
Dear Mr. Vinod,Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Atta ELDESSOUKYGeneral Manager
by A verified traveler from Gold Coast
Posted 8 May 2024
The Novotel was a welcome relief from the hustle and bustle of Cairo. The room was huge- in fact two rooms. It was quiet and clean with good facilities. The staff were very friendly and efficient. Especially Emir the waiter who looked after me.
Comment from Hotel Management
11 May 2024 by Hotel management , Hotel Management
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager
by A verified traveler
Posted 2 May 2024
Honestly this is the BEST hotel I been to in Cairo and j cannot wait to come back
Comment from Hotel Management
3 May 2024 by Yassmin Yehia, Hotel Management
Dear Nessym,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager
by A verified traveler
Posted 30 Apr 2024
Great experience!!
Comment from Hotel Management
2 May 2024 by Yassmin Yehia, Hotel Management
Dear Abdulkader,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager
by A verified traveler from Ioannina
Posted 30 Apr 2024
Comment from Hotel Management
20 May 2024 by Yassmin Yehia, Hotel Management
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Pretty close to the airport, excellent staff and very nice accomodations. I strongly recommended
Comment from Hotel Management
30 Apr 2024 by Yassmin Yehia, Hotel Management
Dear Kenji,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager
by A verified traveler
Posted 25 Apr 2024
I checked in last min to get away from a hotel I didn’t feel safe as a solo traveler at. This hotel is gated with some at the gate and a dog they walked around the car. At the door it’s a bag check like the airport very quick. Staff was fast with help and check in took about 2 mins bel hop took my things to my room for me. Hotel quite beautiful clean and nice will stay again. Free shuttle to the airport every 30 mins on time.
Comment from Hotel Management
29 Apr 2024 by Yassmin Yehia, Hotel Management
Dear Janet,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta El Dessouky General Manager,
by A verified traveler
Posted 23 Apr 2024
The hotel was a little expensive for what they offer, but it was clean and the shuttle to the airport was good.
Comment from Hotel Management
29 Apr 2024 by Yassmin Yehia, Hotel Management
Dear Alejandro,We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Atta ELDESSOUKYGeneral Manager
