Ratings based on 796 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Property is clean but rundown on the outside, rooms were fine on the inside. Convenient location for visiting the town of Helen.
Comment from Hotel Management
24 Apr 2024 by DRMChris, Hotel Management
Thank you for visiting our park and lodge. We hope that you enjoyed your stay with us, and we appreciate your valued feedback.
by A verified traveler
Posted 21 Apr 2024
.
Comment from Hotel Management
24 Apr 2024 by DRMChris, Hotel Management
Thank you for visiting our park and lodge. We are glad that you enjoyed your stay with us, and we hope you will consider a return visit!
by A verified traveler
Posted 16 Apr 2024
Good
Comment from Hotel Management
17 Apr 2024 by DRMChris, Hotel Management
Thank you for visiting our park and lodge. We are delighted to hear that you enjoyed your stay with us. We hope you will visit us again!
by A verified traveler
Posted 10 Apr 2024
It’s a beautiful, quiet area.
Comment from Hotel Management
17 Apr 2024 by DRMChris, Hotel Management
Thank you for visiting our park and lodge. We hope that you enjoyed your stay with us and will consider a return visit!
by A verified traveler
Posted 9 Apr 2024
Great except better coffee on sight
Comment from Hotel Management
17 Apr 2024 by DRMChris, Hotel Management
Thank you for visiting our park and lodge. We are so glad to hear that you enjoyed your stay with us. We hope you will visit us again in the near future!
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
26 Mar 2024 by DRMChris, Hotel Management
Thank you for visiting our park and lodge. It sounds like you may not have had a great stay. We would welcome any feedback you might have on the specific items that we did not deliver a great experience for you. It would help us improve our service, and we can address this with our management team. Thank you.
by A verified traveler
Posted 24 Mar 2024
I brought my daughter here for a fun trip- beautiful location! However, the first night it rained, and our ceiling was leaking water onto one of the beds. I tried calling the front office but no one answered. When I went to the front desk in the morning, he was not surprised and said he hears it all the time. So, I asked for another blanket to be brought since the one for that bed had water stains. When we got back to the room later that evening, there was a thin blanket left and the stained one was still on the bed. I tried calling the front again, but eventually just gave up.
Also, do not pay the $17 per person for breakfast. The food is decent at best and the setup was sorely lacking. Dirty coffee mugs, plates no where near the food, and the man didn’t know if the coffee was regular or decaf but gave it his best guess.
I really wanted to like it here, but it was just alright.
Comment from Hotel Management
25 Mar 2024 by Front Desk Staff, Hotel Management
I'm truly sorry to hear about your experience and I want to assure you that I will look into this matter for you. We take great pride in creating wonderful memories for our guests, and it's truly disheartening to hear that you weren't satisfied. Please know that we are committed to making things right and hope to rectify this during your next stay. Thank you for choosing to stay with us.
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
24 Mar 2024 by DRMChris, Hotel Management
Thank you for visiting our park and lodge. We are delighted to hear that you enjoyed your stay with us. We hope to see you again soon on a return visit!
by A verified traveler
Posted 4 Mar 2024
The lodge is amazing. The scenery was beautiful. The employees were very friendly. Breakfast was overpriced and not that good. When we got to our room the heat had not been turned on and it was freezing. The bathroom has no heat and was absolutely freezing the second that you turned off the shower. Not enough towels.
Comment from Hotel Management
11 Mar 2024 by General Manager, Hotel Management
Dear Donna, We're delighted to hear that you found the lodge amazing and the scenery beautiful, and that our employees made a positive impression with their friendliness. We regret that the breakfast did not meet your expectations in terms of value and taste. Your comfort is our priority, and we're concerned to learn that the heating in your room was not activated prior to your arrival, and the bathroom's temperature was uncomfortably cold. We're working to ensure our heating protocols are consistently checked. Additionally, we acknowledge the inconvenience you experienced due to an insufficient supply of towels. We're taking steps to make sure that our rooms are fully stocked with the necessary amenities for our guests' comfort and convenience. We appreciate your bringing these matters to our attention, allowing us the opportunity to rectify these issues and improve our services. Rest assured, we are dedicated to ensuring that all of our guests have a comfortable and enjoyable stay. We hope to welcome you back in the future for a more seamless and cozy experience. Regards,Bill Mish
by A verified traveler
Posted 26 Feb 2024
The rooms were fine- one of the beds the mattress slopes and needs replaced.
We went to the dining room for breakfast at 9am. Buffet was only option- $16 per person. It needed replenished and the food was cold. The coffee wasn't very good either. My brother said he got better food in the mess hall in Iraq! Very disappointing.
The area is beautiful and we enjoyed our stay for the most part- just the dining room. We ate the rest of our meals in Helen and Cleveland.
Comment from Hotel Management
4 Mar 2024 by DRMChris, Hotel Management
Thank you for visiting our park and lodge and for providing us with your valued feedback. We are sorry to hear about your experience in our restaurant. I do know that we are currently making upgrades to our restaurant and food and beverage operation here, but that is no excuse for a less than great experience. Rest assured we will discuss your feedback during our management meetings, and we appreciate you letting us know about this.
