Ratings based on 492 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Wonderful stay great location
Comment from Hotel Management
28 May 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Jessika, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN HELEN regarding the great location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Tishel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HELEN and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 May 2024
This property needs remodeling, very old. Continental breakfast does not exist as advertised, just coffee and toast. Really bad.
Comment from Hotel Management
25 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Michael,Thank you for taking the time to tell us details about your experience at the Red Roof Inn Helen. I am disappointed that your experience did not meet your expectations due to the upkeep of the property not being to your liking. In regards to breakfast, it is not an offered amenity at our location. However, there are quite a few restaurants within walking distance of the property that you can enjoy. It is important to know that we value your feedback and your comments will be shared with our Red Roof management in an effort to have these issues addressed and resolved to prevent the same occurrence in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 May 2024
Room was filthy, sheets and comforters were worn and stained. Hair in bathroom. Just not clean.
Comment from Hotel Management
23 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Christine,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HELEN. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room, the worn comforter you described and all the other concerns mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 20 May 2024
We stayed in room 102 and the bed was very low and felt the springs. And we had no hot water. A year ago we stayed there on the other end and everything in that room was great
Comment from Hotel Management
20 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Kathy, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Helen. We are sorry you had a less than satisfactory experience due the comfort of the bed not being to your liking, prompting your 1/5 rating. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 May 2024
Did not like. Paint interior done by child. Flooring poorly done with gaps. Toilet paper dispenser falls out of wall. Sheets don’t fit bed. Bathroom sink splashes water everywhere. Front door locks but air gaps around entire frame. No security latch. Ice machine room nasty dirty.
Comment from Hotel Management
13 May 2024 by Olivia RediResponse Specialist , Hotel Management
Thank you, Russell, for taking the time to tell us about your stay at the Red Roof Inn Helen. I am disappointed that your experience did not meet your full expectations, as you indicated that the flooring was poorly done, the toilet paper dispenser falls out of the wall, the ice machine room was nasty and dirty along with the other concerns mentioned. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 11 May 2024
Sorry but this time is not a good review ,room was with a lot of hair and dust, plastics under the bed
Room has a dirty smell like humidity never clean during our stay.
Not a good customer service not even a good morning and breakfast was poor
Comment from Hotel Management
12 May 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Luis,Thank you for taking the time to tell us about your experience at the RED ROOF INN HELEN. You expressed that the less-than-ideal encounter you had with the staff, the unpleasant odor you encountered in the room, the lack of cleanliness and the other concerns you highlighted hindered your stay. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Samantha Red Roof ManagementRediResponse Specialist
by A verified traveler from Erwin
Posted 27 Apr 2024
It is an older property with friendly staff and is dog-friendly. The room was clean and reasonably spacious. The bed was adequate but not the most comfortable, the shower never got more than "just warm," and the walls were very thin with lots of muffled chatter.
It was one of the more economical properties in town that was pet-friendly.
Comment from Hotel Management
28 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Samuel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HELEN. It's great to hear that you found the room to be clean, spacious and all the other positive features you highlighted prompting your 3/5 score. However, I sincerely apologize for the bed not being to your liking, the situation you mentioned regarding the walls and the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Apr 2024
It was average. Expect what you pay for. Good enough for stay if needed, not vacation material.
Comment from Hotel Management
26 Apr 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Shannen,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Helen. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our location being good enough for a stay. You indicated that you were unsatisfied with our location being average and not vacation material. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
13 May 2024 by Olivia RediResponse Specialist, Hotel Management
Hello Jeffrey, The staff at the Red Roof Inn Helen and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
