Ratings based on 517 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Beautiful place and great location! Unfortunately they were doing roof work in the am.so I couldnt sleep in
Comment from Hotel Management
8 May 2024 by Lisa H., Hotel Management
Thank you so much for the review. I do apologize that the roofers woke you up. We had extensive roof damage that had to be repaired immediately so the roofers had to begin Mon and Tues mornings before the next set of storms came through. Hopefully you will make it back this way soon. We'd love to have you as our guest.
by A verified traveler
Posted 1 May 2024
Rooms were clean and a nice size. Great location to walk. Easy parking and friendly staff. I would stay again.
Comment from Hotel Management
1 May 2024 by Lisa H., Hotel Management
Julie, thank you so much for the wonderful review.
by A verified traveler
Posted 28 Apr 2024
Have stayed many times never disappointed.
Comment from Hotel Management
28 Apr 2024 by Alyssa, Hotel Management
We enjoy having you! Thank you for your review!
by A verified traveler from Crawfordsville
Posted 27 Apr 2024
Great location. Friendly staff
Comment from Hotel Management
28 Apr 2024 by Lisa H., Hotel Management
Thank you for the review.
by A verified traveler
Posted 26 Apr 2024
Our room had a balcony overlooking the Chattahoochee River, the sound of the water flowing over the rocks was so soothing. You walk right off the property into downtown Helen to eat great food and shop around at lots of unique stores. Cowboys and Angels is the closest, across the river, and they play great music you can hear from your room and they have amazing food. Helen is a great town to visit and the Helendorf is the perfect place to stay!
Comment from Hotel Management
28 Apr 2024 by Lisa H., Hotel Management
Thank you for the review Breann. You were in a great location to hear the river flowing. I'm so happy to hear you enjoyed your stay. We'd love to welcome you back the next time you're in the area.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
7 Apr 2024 by Lisa H., Hotel Management
Thank you for your review.
by A verified traveler
Posted 31 Mar 2024
The Helendorf is an older hotel with unique architecture. The room was very clean, hotel staff was extremely friendly and helpful. Breakfast area is cute and clean. Breakfast consisted of pre packaged items but had good variety. The hotel is in downtown Helen with shopping and restaurants nearby in walking distance.
Comment from Hotel Management
1 Apr 2024 by Lisa H, Hotel Management
Thank you so much for the review.
by A verified traveler from North Potomac
Posted 28 Mar 2024
By far the best bed i have slept in while traveling! The only thing is that the pool is heated but the room it is in is not so the water doesn’t get very warm. Otherwise the view from the room is beautiful and it is literally a quick walk to everything!
Comment from Hotel Management
1 Apr 2024 by Lisa H, Hotel Management
Thank you for the review. You are correct, the building is not heated. The building is more of a greenhouse type setup so there would be no way to insulate it to keep heat in. The pool temp is regulated to stay at around 84-86 degrees. I'm so glad you enjoyed the mattresses. They are Serta Malloy pillow tops.
by A verified traveler from Johnson City
Posted 24 Mar 2024
Xxx
Comment from Hotel Management
1 Apr 2024 by Lisa H, Hotel Management
Thank you for your review.
by A verified traveler from Wellsville
Posted 18 Mar 2024
The place was absolutely perfect and the manager Lisa goes above and beyond to help with anything you need! Will be returning here in the future.
Comment from Hotel Management
21 Mar 2024 by Lisa H, Hotel Management
It was a pleasure meeting you. I glad you enjoyed your stay. I hope the room location was perfect for you. Thank you for the wonderful review. I look forward to seeing you again.
