Ratings based on 371 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jul 2023 on Hotels
by A verified traveler
Posted 19 Mar 2023
Hotel was great. People at the reception desk and the bartender were outstanding. I will definitely stay here again when I come back to Heidenheim.
by A verified traveler
Posted 18 Mar 2023
dining
no complains
by A verified traveler
Posted 17 Oct 2022
Beautiful location. Breakfast was excellent!: one of the best! Nobody came to clean the room for three days. We have to call every day to have the receptionist deliver towels for three of us but no one collected the used towels for three nights we spent there. The used towels were piling up on the bathroom floor. . The carpet could use replacement. The shower drain did not work well. Staff were very friendly though.
by A verified traveler
Posted 1 Oct 2022
Clean building and property. Good breakfast and nice staff. Some stains on carpets in hallways on 2nd floor. The curtains had a large tear on the left panel. Did not seem to be as high quality as several years ago when it was a Best Western property. Good parking with electric car charging. Poor weather did not allow us to sit outside for the views of the city and Castle.
by A verified traveler
Modern and relaxing hotel
Posted 8 Sep 2022 on HotelsReally nicely presented hotel. Modern, clean and spacious. Our room was wonderful with lots of light, wonderful views of both the castle and the city. We didnt expect such a lovely large balcony, was a pleasant surprise. Beds were comfy and the blackout blinds were excellent. I could have sat in the relaxing chair all evening. Was a nice touch.
Comment from Hotel Management
16 Oct 2022 by Schlosshotel Hellenstein, Hotel Management
Dear Victoria, thank you very much for your amazing feedback. We are very happy to hear that you enjoyed your stay in our hotel. We are looking forward to welcoming you again soon. Kind regards, the Schlosshotel Hellenstein Team
by A verified traveler
Posted 8 Aug 2022 on Hotels
Very pleasant stay in a very nice hotel.
Only thing you should not forget is to ask to clean your room if you stay longer than 1 night. To Legoland it takes 35-40 minutes drive from the hotel which makes it convenient if you plan to visit Legoland and looking for a nearby place to stay.
Breakfast was very good. Overall facilities are quite fresh and nice. There is also a castle nearby to visit.
Attached pool was closed in the beginning of August but we were offered to visit public pool which is located few hundred meters from the hotel.
Comment from Hotel Management
9 Aug 2022 by Schlosshotel Hellenstein, Hotel Management
Dear Olegs,
thank you very much for your amazing feedback and your nice words.
We are very happy to hear that you enjoyed your stay with us.
We are looking forward to welcoming you again soon.
Kind regards,
the Schlosshotel Hellenstein Team
by A verified traveler
Posted 6 Aug 2022
We wanted to visit LegoLand Germany in Gunzburg but due to late planning couldn't find any suitable hotels so we started looking at options in nearby towns. We discovered this hotel in Heidenheim an der Brenz and boy what a great decision it turned out to be. We were looking for a nice place to stay as a family and this was simply perfect.
• Location: A very nice and luxurious hotel which is newly built and in the middle of the city.
• Parking: There is parking available so you can simply park your car safely underground with direct access to hotel elevators.
• Rooms and amenities: Nice luxurious rooms with big bath. comfortable beds. Extremely clean. We chose the executive room so got an amazing view of the entire city from our room.
• Staff: Very friendly staff at the reception. We arrived 30 mins earlier than the check-in time but she let us check-in early without any extra charge. she guides us and helped settle in comfortability so very happy.
• Breakfast: Free minibar. breakfast was included and was fabulous with many options to chose from.
• Nearby: There is a children's park and wild like park nearby. There is an old castle and museum you can visit on foot. it connects to gardens and there is a walk way down to the city center which was really beautiful.
All in all a great stay. The family loved it. We have now decided to visit and stay there again in Autumn holidays for more days and spend time exploring the city.
Comment from Hotel Management
8 Aug 2022 by Schlosshotel Hellenstein, Hotel Management
Dear M Y,
thank you so much for your wonderful feedback to your stay and your nice words.
We are very happy to hear that you and your family chose the perfect hotel for you and were able to enjoy your visit in Heidenheim at your fullest.
We are very much looking forward to welcoming you again in Autumn holidays.
Kind regards,
the Schlosshotel Hellenstein Team
by A verified traveler
Posted 20 Jun 2022
great location; great views, nice people and very good brrakfast
Comment from Hotel Management
19 Jul 2022 by Schlosshotel Hellenstein, Hotel Management
Dear Mark,
thank you very much for your positive feedback and your kind words.
We are very happy that you enjoyed your stay in our hotel.
We are looking forward to welcoming you again soon!
Kind regards,
the Schlosshotel Hellenstein Team
by A verified traveler
Posted 17 Apr 2022
Everything except lack of free overnight parking was highly satisfactory.
Comment from Hotel Management
19 Apr 2022 by Schlosshotel Hellenstein, Hotel Management
Dear Sergey,
thank you very much for your positive feedback.
We are very happy to hear that you enjoyed your stay with us.
We are looking forward to welcoming you again soon.
Kind regards,
the Schlosshotel Hellenstein Team
