Ratings based on 61 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Lovely quiet small hotel
Posted 7 Mar 2024 on HotelsExcellent, small quiet hotel very conveniently located outside the old town but close eneough to walk there, and with normal neighborhood serving stores nearby. Good breakfast selection from a small but full buffet
Comment from Hotel Management
8 Mar 2024 by Team Rafaela Hotel, Hotel Management
Dear Guest, Thank you for your stay and your great review. It was a pleasure to have you as our guest. Kinds regards
by A verified traveler
Posted 23 Oct 2023
Comment from Hotel Management
24 Oct 2023 by Team Rafaela Hotel, Hotel Management
Dear Steven, Thank you for your stay and your great review. It was a pleasure to have you as our guest. Kinds regards
by A verified traveler
Posted 8 Oct 2023
Nice location. Friendly staff. Charming area of town.
Comment from Hotel Management
24 Oct 2023 by Team Rafaela Hotel, Hotel Management
Dear Samuel. Thank you for your stay and your great feedback! We are looking forward to see you again.
by A verified traveler
Posted 5 Oct 2023 on Hotels
Comment from Hotel Management
7 Oct 2023 by Team Rafaela Hotel, Hotel Management
Dear Guest,We are sorry that you had a bad experience. You stayed in a handicapped accessible room. Unfortunately, we don't know exactly what you didn't like.
by A verified traveler
Posted 17 Sep 2023 on Hotels
Comment from Hotel Management
18 Sep 2023 by Team Rafaela Hotel, Hotel Management
Vielen Dank für Ihren Besuch und Ihr tolles Feedback. Wir freuen uns auf ein Wiedersehen!
by A verified traveler
Posted 14 Jul 2023
The hotel and staff were excellent. Major plus is this hotel is only 4 years old and has A/C in its rooms. It is a little bit of a walk to the old city of Heidelberg a little over a mile but if you walk along the river it is nice. Their is not parking so you will need to park in the parking garage which is about a 10 minute walk. Overall this hotel was a very nice stay.
Comment from Hotel Management
15 Jul 2023 by Team Rafaela Hotel, Hotel Management
Dear Fred, Thank you for your stay and your great review. It was a pleasure to have you as our guests. Kinds regards
by A verified traveler
Posted 10 Jul 2023 on Hotels
Another fantastic stay
Comment from Hotel Management
10 Jul 2023 by Team Rafaela Hotel, Hotel Management
Thank you for your stay and your great feedback! We are looking forward to see you again.
by A verified traveler
Posted 27 May 2023 on Hotels
Comment from Hotel Management
27 Jun 2023 by Team Rafaela Hotel, Hotel Management
Thank you for yor visit and your great feedback!
by A verified traveler
Posted 7 May 2023 on Hotels
Comment from Hotel Management
27 Jun 2023 by Team Rafaela Hotel, Hotel Management
Thank you for yor visit and your great feedback!
by A verified traveler
Posted 6 May 2023 on Hotels
Comment from Hotel Management
7 May 2023 by Team Rafaela Hotel, Hotel Management
Dear Heather. Thank you for your visit and your great feedback. It was a pleasure to have you as our guest!
