Ratings based on 963 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
One night stay
Posted 29 Feb 2024 on HotelsJust a one night stay with the family. We arrived late afternoon and wanted to have an early dinner. I asked the reception for the opening hours which was confirmed. Later no staff present in the restaurant so we decided to have our dinner outside. Also, the receptionist for the evening seemed more interested in the social interaction on his phone than servicing the guests. Ok for a night, but not impressed with the service.
Comment from Hotel Management
29 Feb 2024 by KF, Hotel Management
Dear valued guest,We're sorry to hear that your experience at Leonardo Hotel Heidelberg did not fully meet your expectations. We are dedicated to providing our guests with exceptional service, and we are disappointed that we may not have lived up to this during your visit.We understand your concerns regarding the restaurant and the level of service provided by our team. Please be assured that this is not the standard we strive to uphold, as our guests' satisfaction is our utmost priority.We appreciate your understanding and patience, and we hope to welcome you back in the future to provide the excellent experience that we are known for.Kind regards,Your Leonardo Hotel Heidelberg
by A verified traveler
Posted 22 Jan 2024 on Hotels
Comment from Hotel Management
28 Jan 2024 by kf, Hotel Management
We are delighted to hear that you enjoyed your stay at Hotel Leonardo Heidelberg. We strive to provide a comfortable and enjoyable experience for all of our guests and we are glad that we could make your stay a pleasant one. Thank you for giving us the opportunity to serve you.
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comment from Hotel Management
28 Jan 2024 by kf, Hotel Management
We are pleased to hear that you enjoyed your stay with us at Hotel Leonardo Heidelberg. We strive to provide each of our guests with exceptional service and an unforgettable experience. We are grateful that you chose us for your accommodation needs.
by A verified traveler
Posted 13 Nov 2023 on Hotels
Amazing stay!
Comment from Hotel Management
19 Nov 2023 by VB, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Hotel Heidelberg
by A verified traveler
Posted 13 Nov 2023 on Hotels
Comment from Hotel Management
19 Nov 2023 by VB, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Hotel Heidelberg
by A verified traveler
Posted 24 Sep 2023 on Hotels
Comment from Hotel Management
29 Oct 2023 by KF, Hotel Management
Lieber Benjamin,vielen Dank für Ihre gute Bewertung.Wir wünschen Ihnen alles Gute und hoffen, Sie wieder bei uns begrüßen zu dürfen.Ihr Leonardo Hotel Heidelberg
by A verified traveler
Would recommend
Posted 31 Aug 2023 on HotelsHotel was great, staff was friendly. They recommended some restaurants, and helped us with housekeeping requests. Parking was a little chaotic, but we managed to squeeze into a spot. Too many irresponsible people parking across multiple spots. Overall a great stay, although short.
Comment from Hotel Management
29 Oct 2023 by KF, Hotel Management
Thank you very much for your great feedback.We wish you all the best and hope to see you soon again.Your Leonardo Hotel Heidelberg
by A verified traveler
Posted 30 Aug 2023
Comment from Hotel Management
29 Oct 2023 by KF, Hotel Management
Dear Jas,thank you very much for your feedback.Your Leonardo Hotel Heidelberg
by A verified traveler
Posted 2 Aug 2023
Great staff and price
Comment from Hotel Management
5 Aug 2023 by KF, Hotel Management
Dear guest,thank you very much for your great feedback.We are looking forward to welcoming you again.Your Leonardo Hotel Heidelberg
by A verified traveler
Posted 27 Jul 2023
Our stay was good, we like walking so the distance to the city was easily walkable. The room was spacious, bed and pillows were uncomfortable, but overall it was okay
Comment from Hotel Management
30 Jul 2023 by KF, Hotel Management
Dear Justina,thank you very much for your feedback.We wish you all the best.Your Leonardo Hotel Heidelberg
