Ratings based on 303 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
24 May 2024 by Caroline von Kretschmann , Hotel Management
Dear Robert, What a joy to read your review and see that you've rated your experience as excellent! We strive to make each guest's stay at Hotel Europäischer Hof Heidelberg a memorable one, and we're delighted to know we achieved this during your visit. Your kind words serve as a wonderful reminder of why we love what we do. We're committed to creating a welcoming atmosphere and providing top-notch service, and it's heartening to hear when we've succeeded.We eagerly anticipate your return and the opportunity to once again provide you with an exceptional stay. Best regards and all the best,Caroline von Kretschmann (managing partner and 4th generation)
by A verified traveler
Posted 13 May 2024
Very personal welcoming with old style elegance and hospitality. We thoroughly enjoyed our stay and wish it could have been for longer. The area is busy so please make reservations for dinner at surrounding restaurants or you will wander from one restaurant to another being declined a table
Comment from Hotel Management
14 May 2024 by Caroline von Kretschmann , Hotel Management
Dear Eric,thank you very much for your great Feedback. Your kind words have truly brightened our day. We're delighted to know that you found our hospitality to be personal and elegant, and that you thoroughly enjoyed your stay with us at the Europäischer Hof. It sounds like you've really appreciated the old-style elegance we strive to maintain – it's a part of our charm that we're very proud of. And we love to make our guests happy. That's a great tip about making dinner reservations in busy periods! We're situated in a bustling area, and while that brings many benefits, it can also mean popular spots fill up quickly.We would love to have the opportunity to welcome you back for a longer stay in the future. Until then, please take care and we wish you all the best.Warm regards,Caroline von Kretschmann (managing director and 4th generation)
by A verified traveler
Posted 6 May 2024
This hotel is wonderful! I would definitely stay here again. Great location, very comfortable room. Highly recommend!
Comment from Hotel Management
7 May 2024 by Caroline von Kretschmann , Hotel Management
Dear Nancy,Your glowing review is music to our ears! We are thrilled you found our hotel to be wonderful and are considering staying with us again. Your comfort is our top priority, and we're delighted to hear that you found the room to be just that.Your recommendation is the highest praise we could receive and we can't thank you enough for it. We appreciate the time you took to share your experience and your kind words about our location.We're looking forward to welcoming you back to Heidelberg and our hotel in the future. Until then, take care.Warm regards,Caroline von Kretschmann (managing director and 4th generation)
by A verified traveler from Eagle
Posted 7 Apr 2024
Very nice and friendly staff. Clean and beautiful room settings.
Comment from Hotel Management
8 Apr 2024 by Caroline von Kretschmann, Hotel Management
Dear Roger,We're delighted to hear such lovely feedback about your recent stay with us. It brings great joy to know that you appreciated the cleanliness of our rooms and found them beautiful! Moreover, your kind words about our colleagues are the best gift we could receive. Our team prides itself on providing friendly and welcoming service to all our guests, and it's heartening to know that you experienced this during your stay.Thank you for choosing us, and we sincerely hope to have the pleasure of welcoming you back in the near future. Warm regards and all the best,Caroline von Kretschmann (Managing Director and 4th Generation)
by A verified traveler
Posted 17 Feb 2024
wow
Comment from Hotel Management
17 Feb 2024 by Caroline von Kretschmann , Hotel Management
Dear Burton,We are so glad to know that your experience at our hotel was excellent. Your positive feedback is a testament to our continuous commitment to offering an exceptional guest experience.Our team strives daily to ensure that every detail of your stay is taken care of, down to the finest detail. It is always a pleasure to hear that our efforts have been successful and have brought satisfaction to our guests. We hope you choose to stay with us again in the future, and we look forward to welcoming you back to our hotel.Warm regards,Caroline von Kretschmann (managing director and 4th generation)
by A verified traveler
Posted 21 Dec 2023
My husband and I stayed at Hotel Europäischer Hof Heidelberg for one night on our way through Heidelberg to see the Christmas markets. It was a fantastic experience, and I recommend this hotel to everyone! The rooms were so cozy and the beds so comfortable, that I honestly wanted to be in the room more than at the Christmas market! The linens were so soft and the personal duvets were delightful. We had a positive experience with every employee, and after encountering downright rude employees in other German hotels (yes, I'm American!), it was refreshing to be somewhere where everyone was extremely pleasant and kind. We got a drink at the bar and breakfast room service, so I feel like we saw many facets of the hotel. It definitely earns its five star rating!
Comment from Hotel Management
22 Dec 2023 by Caroline von Kretschmann , Hotel Management
Dear Rebekah, thank you so much for your wonderful feedback. It brings us great joy to hear that your stay at our Hotel Europäischer Hof Heidelberg was a memorable one. Your kind words and appreciation truly make our day.The comfort of our guests is of utmost importance to us, and we are thrilled to know that you found the rooms cozy and the beds comfortable. We put in a lot of effort to ensure that our linens are soft and inviting, so we are glad to hear you enjoyed them. Your mention of our personal duvets being delightful is a compliment we cherish.Moreover, we are pleased to know that you had positive interactions with our team. We strive to provide all our guests with exceptional service, and your experience reaffirms the fact that we are on the right path. We are also delighted to hear that you enjoyed our bar and breakfast room service, as we endeavor to offer a wide array of experiences to our guests.Your recommendation means a lot to us and we are humbled to have earned your high regard. We look forward to the pleasure of hosting you again, should your travels bring you back to Heidelberg.Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)
by A verified traveler
Posted 17 Dec 2023 on Orbitz
Comment from Hotel Management
7 Jan 2024 by Caroline von Kretschmann , Hotel Management
Dear Amy,We are so glad that you enjoyed your stay with us so much. We strive each day to ensure our guests feel welcome and comfortable during their visit, and we're pleased to hear that we were able to meet your expectations. We hope you will consider staying with us again in the future!Warm regards,Caroline von Kretschmann (managing director and 4th generation)
by A verified traveler
Posted 16 Dec 2023 on Hotels
Comment from Hotel Management
17 Dec 2023 by Caroline von Kretschmann, Hotel Management
Dear Karen,thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We strive to create the best experience possible for each of our guests and it's wonderful to know that we have succeeded. We hope to welcome you back again soon.Warm regards,Caroline von Kretschmann (managing director and 4th generation)
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
17 Dec 2023 by Caroline von Kretschmann, Hotel Management
Dear Scott,thank you for your great review and the 5 our of 5. We are delighted to hear that you were pleased with your stay. We strive to provide excellent service and amenities, so we are very glad that we were able to exceed your expectations. Thank you for choosing our hotel and we hope to have the pleasure of hosting you again in the future.Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)
by A verified traveler
Posted 17 Nov 2023 on Hotels
Comment from Hotel Management
19 Nov 2023 by Caroline von Kretschmann , Hotel Management
Dear BASIM,thank you for your great feedback and the 10 out of 10. We are delighted to hear that you enjoyed your stay at our hotel. It is our top priority to make sure all our guests have the most comfortable and positive experience possible. We hope you'll come back and visit us again soon.Best wishes and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)
