Ratings based on 855 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by Heidelberg Marriott Hotel, Hotel Management
Sehr geehrter Gast,zunächst möchte ich die Gelegenheit nutzen und mich für das Feedback zu Ihrem Aufenthalt im Heidelberg Marriott Hotel bedanken.Da es unser größtes Anliegen ist, Ihnen erstklassigen Gästeservice zu bieten, sind wir sehr stolz Ihre Bedürfnisse zu erfüllen und sind mehr als erfreut zu hören, dass wir Ihre Erwartungen erfüllt haben.Ihr Feedback wird mit dem gesamten Team geteilt, um unsere Mitarbeiter weiterhin zu motivieren und für außergewöhnlichen Gästeservice zu begeistern.Wir hoffen, Sie bei Ihrem nächsten Aufenthalt, wieder bei uns begrüßen zu dürfen.Herzliche Grüße,Karina WinklerGuest Relations Manager
by A verified traveler
Posted 13 Apr 2024
Staff was outstanding
Comment from Hotel Management
15 Apr 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Manjol SollovaManager on Duty
by A verified traveler
Posted 12 Apr 2024
Good location by the beautiful river bank
Comment from Hotel Management
15 Apr 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Manjol SollovaManager on Duty
by A verified traveler
Posted 13 Jan 2024 on Hotels
Comment from Hotel Management
19 Jan 2024 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Karina WinklerGuest Relations Manager
by A verified traveler
Dream vacation!
Posted 13 Dec 2023 on HotelsWonderful hotel and excellent staff!!
Comment from Hotel Management
13 Dec 2023 by Heidelberg Marriott Hotel, Hotel Management
Dear Anne,I hope this email finds you well. I am writing on behalf of the entire hotel team to express our heartfelt gratitude for sharing your experience with us.We are truly honored and encouraged to receive such positive feedback, especially when it comes from valued guests like yourself. Your kind words have been shared with our team, and it has served as a source of motivation for us to continue delivering exceptional guest experiences. We genuinely appreciate the time you took to provide us with your feedback.We sincerely hope to have the pleasure of welcoming you back to our hotel in the near future, allowing us another opportunity to exceed your expectations.Once again, thank you for your valuable feedback.Warm regards,Manjol SollovaManager on Duty
by A verified traveler
Posted 9 Dec 2023
Comment from Hotel Management
13 Dec 2023 by Heidelberg Marriott Hotel, Hotel Management
Dear Mahmoud,I hope this email finds you well. I am writing on behalf of the entire hotel team to express our heartfelt gratitude for sharing your experience with us.We are truly honored and encouraged to receive such positive feedback, especially when it comes from valued guests like yourself. Your kind words have been shared with our team, and it has served as a source of motivation for us to continue delivering exceptional guest experiences. We genuinely appreciate the time you took to provide us with your feedback.We sincerely hope to have the pleasure of welcoming you back to our hotel in the near future, allowing us another opportunity to exceed your expectations.Once again, thank you for your valuable feedback.Warm regards,Manjol SollovaManager on Duty
by A verified traveler
Posted 3 Dec 2023 on Orbitz
Walkable to downtown, less than a mile. Very safe area for walk around.
Comment from Hotel Management
13 Dec 2023 by Heidelberg Marriott Hotel, Hotel Management
Dear John,on behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!Sincerely,Manjol SollovaManager on Duty
by A verified traveler
Posted 17 Nov 2023 on Hotels
Comment from Hotel Management
17 Nov 2023 by Heidelberg Marriott Hotel, Hotel Management
Guten Abend,zunächst möchte ich die Gelegenheit nutzen und mich für das Feedback zu Ihrem Aufenthalt im Heidelberg Marriott Hotel bedanken.Da es unser größtes Anliegen ist, Ihnen erstklassigen Gästeservice zu bieten, sind wir sehr stolz Ihre Bedürfnisse zu erfüllen und sind mehr als erfreut zu hören, dass wir Ihre Erwartungen erfüllt haben.Ihr Feedback wird mit dem gesamten Team geteilt, um unsere Mitarbeiter weiterhin zu motivieren und für außergewöhnlichen Gästeservice zu begeistern.Wir hoffen, Sie bei Ihrem nächsten Aufenthalt, wieder bei uns begrüßen zu dürfen.Bis dahin wünsche ich Ihnen alles Gute und bedanke mich noch einmal für Ihre netten Worte.Herzliche Grüße,Manjol SollovaManager on Duty
by A verified traveler
Posted 4 Oct 2023
Old property, needs a major refresh. Breakfast buffet is barely marginal. Hot items were at best lukewarm.had to wait for ~15 minutes to get the potatoes and finally when they arrivef, they were absolutely cold. had requested early check-in, butvwerevasked to waitfor two gours beforewe could get into our room. Does not live upto the Marriott brand name.
Comment from Hotel Management
4 Oct 2023 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with the Heidelberg Marriott Hotel. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.We would like to regain your trust and hope to serve you again in the future. All the best,Karina WinklerGuest Relations Manager
by A verified traveler
Posted 1 Oct 2023 on Orbitz
Very comfortable and very nice
Comment from Hotel Management
3 Oct 2023 by Heidelberg Marriott Hotel, Hotel Management
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards,Karina WinklerGuest Relations Manager
