Ratings based on 27 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2020 on Hotels
by A verified traveler
Posted 28 Nov 2019 on Hotels
Comment from Hotel Management
17 Mar 2020 by Shangri-La Hotel, Hefei, Hotel Management
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!
by A verified traveler
Posted 22 Nov 2019
Comment from Hotel Management
17 Mar 2020 by Shangri-La Hotel, Hefei, Hotel Management
Dear guest, thank you for taking the time to share your valuable feedback with us. we look forward to your next stay with us and continuous support in the near future. Thank you!
by A verified traveler
Posted 28 Sep 2019 on Hotels
Clean and good service
Comment from Hotel Management
28 Oct 2019 by Shangri-La Hotel, Hefei, Hotel Management
Dear Yuk,
Greetings from Shangri-La Hotel, Hefei!
Thank you for taking time to provide us the feedback on your recent experiences with our hotel.
We look forward to welcoming you back to Shangri-La Hotel, Hefei in the not-too-distant future.
We’ll be more than willing to serve you again.
Thank you and best regards.
by A verified traveler from Singapore
Posted 17 Mar 2019
Good housekeeping and friendly staff. Good breakfast spread.
No USB connection points for charging mobile devices. No wires provided for charging devices. Need to be more modern and keep up with times.
Comment from Hotel Management
18 Mar 2019 by Shangri-La Hefei, Hotel Management
Dear guest, thank you for taking the time to share your valuable feedback with us. we look forward to your next stay with us and continuous support in the near future. Thank you!
by A verified traveler
Great hotel
Posted 12 Nov 2018 on HotelsIt’s truly five stars hotel. I have returned to this hotel several times and will certainly continue coming back.
Comment from Hotel Management
14 Feb 2019 by Shangri-La Hotel, Hefei, Hotel Management
Dear guest,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future.
Thank you!
by A verified traveler
Posted 21 Aug 2018 on Hotels
It was very pleasant and enjoyable with the hallmark that comes with a first class hotel
Comment from Hotel Management
14 Feb 2019 by Shangri-La Hotel, Hefei, Hotel Management
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!
by A verified traveler
Posted 31 Mar 2018 on Hotels
Comment from Hotel Management
14 Feb 2019 by Shangri-La Hotel, Hefei., Hotel Management
Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. we look forward to your next stay with us and continuous support in the near future. Thank you!
by A verified traveler
Posted 25 Oct 2016 on Hotels
Really good experience stay here except waiting 1:30hours for check in.
Comment from Hotel Management
6 Dec 2016 by General Manager, Hotel Management
Dear Guest,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. We will continue to strive in delivering quality services and arrange more training to our front desk staffs to improve our service. We look forward to your next stay with us and continuous support in the near future. Thank you!
by A verified traveler
Posted 5 Sep 2016 on Hotels
Comment from Hotel Management
6 Dec 2016 by General Manager, Hotel Management
尊敬的客人，
感谢您对我们的支持与肯定，此次入住，能够让您感到满意，我们深感荣幸。
温暖亲切的待客之道一向是香格里拉所推崇和为之努力的目标，我们会更加用心的向每一位客人提供舒适温馨的入住环境，同时，我们真诚期待您的再次光临。
祝愿您身体健康，开心快乐每一天。
