Ratings based on 320 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.2 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
The place is old. Room is quite small. It's in a convenient location for travelling.
Comment from Hotel Management
22 May 2024 by Nathalie van Baal Front Office Supervisor , Hotel Management
Dear Sir/Madam,Thank you for your feedback.We appreciate your comments about our convenient location for traveling. We understand that the age of the building and the size of the room did not meet your expectations. Please know that we are continuously working to improve our facilities to enhance our guests' experience.Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,
by A verified traveler
Posted 28 Apr 2024
No hot water in the shower no water at all in the toilet, dirty floors but apart from that it’s great
Comment from Hotel Management
29 Apr 2024 by Nathalie van Baal, Hotel Management
Dear Sir/Madam,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that overall you had a great experience, but we're sorry to learn about the issues you encountered during your stay.We sincerely apologize for the inconvenience caused by the lack of hot water in the shower and the absence of water in the toilet. Additionally, we apologize for the cleanliness issues with the floors. Please know that this does not reflect our usual standards, and we will address these issues with our housekeeping and maintenance teams to ensure they are rectified promptly.We appreciate your understanding and patience, and we're grateful for your positive feedback despite these challenges. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with a flawless experience.Warm regards,
by A verified traveler from APO
Posted 26 Mar 2024
Too much traffic from the druggies who walk the streets of Heerlen. Our bathroom had fisher bugs and the ladies on the morning shift were not friendly.
Comment from Hotel Management
2 Apr 2024 by Nathalie van Baal, Hotel Management
Dear Sir/Madam,Thank you for sharing your feedback with us regarding your recent stay.We sincerely apologize for any inconvenience caused by the presence of street activity in Heerlen. While we strive to provide a safe and comfortable environment for all our guests, we understand that external factors beyond our control can impact the overall experience. We will continue to work with local authorities to address any issues related to street activity in the vicinity of our property.Additionally, we apologize for the presence of insects in your bathroom. Please rest assured that we take matters of cleanliness and pest control very seriously, and we will investigate and address this matter promptly to ensure that it does not recur in the future.Furthermore, we regret to hear that the service provided by the staff on the morning shift did not meet your expectations. Providing friendly and attentive service is a top priority for us, and we will address your concerns with our team to ensure that all our guests receive the level of service they deserve.Once again, we apologize for the shortcomings you experienced during your stay. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.With best regards,
by A verified traveler
Posted 5 Feb 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Nathalie van Baal, Hotel Management
Geachte heer/mevrouw, Hartelijk dank voor uw review over uw recente verblijf bij het Tulip Inn Heerlen City Centre. Wij hopen u in de toekomst nogmaals te mogen verwelkomen. Met gastvrije groet, Front Office Supervisor. Tulip Inn Heerlen City Centre
by A verified traveler
Posted 14 Dec 2023
The room was small but comfortable. The bathroom was tiny but new and clean. My only complaint: there were not enough electrical outlets to charge our phones and no outlets at the desk for a laptop. The staff was amazing and breakfast was very good.
by A verified traveler
Posted 16 Oct 2023 on Hotels
by A verified traveler
Posted 23 Sep 2023 on Hotels
by A verified traveler
Posted 31 Jul 2023 on Hotels
by A verified traveler
Posted 21 Jul 2023 on Travelocity
by A verified traveler
Nice hotel in the old city center
Posted 29 Jun 2023 on HotelsNice hotel in the old city center. Staff was nice and friendly. You can park your car in a public garage just around the corner. Quite some bars and restaurants around the hotel, but be aware that they are closed on Mondays.
