Ratings based on 954 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Jacksonville
Posted 21 May 2024
Hotel was comfortable and quiet. Short walk to terminal 4.
One thing I would remark is that the restaurant was superb for an airport hotel.
Comment from Hotel Management
22 May 2024 by Amy, Hotel Management
Many thanks for the wonderful review Brian. We are pleased to hear how impressed you were with our hotel! Kind regards
by A verified traveler from Houston
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Amy, Hotel Management
Appreciate the great scores Carol! Kind regards
by A verified traveler from Glasgow
Posted 17 May 2024
Great location
Comment from Hotel Management
20 May 2024 by Amy, Hotel Management
Thank you Alison for your review! Kind regards
by A verified traveler
Posted 16 May 2024
Great location to terminals
Comment from Hotel Management
20 May 2024 by Amy, Hotel Management
Thank you for reviewing our hotel Anthony! Best regards
by A verified traveler
Posted 15 May 2024
Great
Comment from Hotel Management
15 May 2024 by Amy, Hotel Management
Thank you for taking the time to review Julz! Kind regards
by A verified traveler
Posted 14 May 2024
Walk from the airport
Comment from Hotel Management
15 May 2024 by Amy, Hotel Management
Dear Jeff, we are thrilled our location was suited to your needs and hope you enjoyed the rest of your stay with us. Kind regards
by A verified traveler
Posted 14 May 2024
Great start to any holiday
Comment from Hotel Management
14 May 2024 by Amy, Hotel Management
Thank you for the positive comments David! Kind regards
by A verified traveler
Posted 13 May 2024
Location was perfect for being close to departure terminal. I do have a suggestion - It seems that the lobby and restaurant area are treated with 'scented' products. The smell is overwhelming. For those of us with reactive airways, this can cause asthma attacks and/or severe lung irritation. I suggest property managers look at options to minimize this issue. Thanks.
Comment from Hotel Management
13 May 2024 by Amy, Hotel Management
Dear Olga Thank you for your review, we appreciate your feedback and your comments will be passed on to review further. We do hope you can join us again soon. Kind regards
by A verified traveler
Posted 12 May 2024
I was very impressed by the attention given by your cafe service staff and chef. I have specific dietary requirements and the staff did their utmost to help me with being able to eat food that would not trigger a negative reaction. The chef came and talked with me - Kennedy- and it really made my day since this food issue is a difficult one to deal with when you travel. Thank you so much!
Comment from Hotel Management
13 May 2024 by Amy, Hotel Management
Dear Roger, I am thrilled to learn the team were able to help you with your specific requirements and that you left feeling happy. We hope you can join again very soon. Kind regards
by A verified traveler
Posted 11 May 2024
Nice hotel. We were in the south west corner so room was uncomfortably warm and took some time to cool off. Room was clean. wash room left a lot to be desired as it cramped and no ventilation. Bottom line not worth the money
Comment from Hotel Management
13 May 2024 by Amy, Hotel Management
Dear Jens, I am sorry to hear you experienced a couple of issues and that we could not fully exceed your expectations on this visit. Your feedback has been shared with the relevant managers to review further. It is only through such feedback that we can constantly improve our product and service. We hope you may still consider a Hilton property in the future. Kind regards
