Ratings based on 1,745 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
It was so far from Terminal 5 to terminal 2 where the hotel located . I am handicapped I didn’t know it would that far walking. I recommend if you are handicapped take a taxi from terminal 5 to terminal 2. Overall the hotel is excellent.
by A verified traveler
Posted 13 May 2024
I paid almost £165 to stay at Aerotel Heathrow ahead of my flight this morning. Upon first impressions, I was pleased with the cleanliness of the hotel and the facilities available to guests. However, the location of the hotel doesn't leave you with much choice in terms of things to do or places to eat and drink if you'll be staying at the hotel overnight.
In addition, I was absolutely sickened to pull back the duvet to find hairs, stains and what looked like either blood or tomato-based food stains on the bedding. I ended up having to have my bedding changed at 1.15am - 1.30pm. The manager was very helpful and apologetic. She offered me a change of room but as I'd already unpacked and had a morning flight, this option didn't appeal to me. To top it off, the TV didn't work at all - the stream was lost - and not even the manager could get it working. Take my advice and stay at the Hilton Garden hotel instead. I will definitely be submitting a complaint about my experience at this hotel.
by A verified traveler
Posted 13 May 2024
Great place to stay before a early flight of if you need to be in Heathrow. Stuff was very kind and helpful. I’ll be back.
by A verified traveler
Posted 13 May 2024
Much needed rest was found at this hotel. Please note rates were significantly lower last minute, which was kind of a bummer, but the hotel was quiet and we appreciated the clean facilities!
by A verified traveler
Posted 12 May 2024
The best part is it’s convenient location in Heathrow Terminal 3 and it’s flexible “by the hour” policy
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by Clitax Pereira, Front Office Manager., Hotel Management
Dear Giuseppe,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Our accommodations are specially created for short duration's 'hourly /over nightly with traveler or transit passengers in mind. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.
by A verified traveler
Posted 10 May 2024
Worst issue: Shower didn't drain. If I hadn't cut my shower short it would have flooded the whole room. Rooms small. Breakfast is just a bag of pre-packaged items.
Comment from Hotel Management
12 May 2024 by Clitax Pereira, Front Office Manager., Hotel Management
Dear Rick,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. We will certainly address the shower issue to our housekeeping team, and we do only take away prepacked breakfast for which information is provided on all booking platform. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.
by A verified traveler
Posted 10 May 2024
Only issue is smallness of rooms.
Comment from Hotel Management
12 May 2024 by Clitax Pereira, Front Office Manager., Hotel Management
Dear Rick,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Our accommodations are specially created for short duration's 'hourly /over nightly with traveler or transit passengers in mind. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.
by A verified traveler
Posted 9 May 2024
Great location before or after a flight.
Comment from Hotel Management
9 May 2024 by Clitax Pereira, Front Office Manager., Hotel Management
Dear Martin,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.
by A verified traveler
Posted 9 May 2024
great staff
Comment from Hotel Management
9 May 2024 by Clitax Pereira, Front Office Manager., Hotel Management
Dear Dana,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.
