Ratings based on 597 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Overall feel dingy. Not what was relresented on the internet. Givenkey to room that was already occupied. Left hotel within 10 mi utes of arrival a d had to find another hotel at 10:00 at night.
by A verified traveler
Posted 2 Jun 2024
Our room had a terrible musty oder. So did my parents room. They were non smoking rooms but it’s apparent they had been smoked in. I went to Walmart and bought Oder ban and frebreze which helped make it tolerable. Towels were dingy and had to ask for replacements. They never emptied our trash just replaced towels one day. Floors were kinda gross but bed was clean and comfy. Shower pressure was pitiful. Staff was extremely nice and breakfast area lobby were clean and the coffee was good. Will probably stay elsewhere next time I visit though.
Comment from Hotel Management
3 Jun 2024 by Management , Hotel Management
Dear Julie,I am sorry to hear your expectations were not met during your stay . I apologise on behalf of the team. I have shared your feedback to help make appropriate actions so we can strive to continue to provide the best of service to our guest. I hope we can have another opportunity in the future to make your stay a success.Respectfully,Jami Scomfort inn & Suites
by A verified traveler
Posted 29 May 2024
I had to cancel my trip and comfort Inn would not give me my money back. Will never stayed another comfort Inn.
Comment from Hotel Management
31 May 2024 by Management , Hotel Management
Thank you for taking A moment to leave us some feedback. Your satisfaction is importance to us. We use it as a tool to continue to provide the best of customer service . On behalf of the company, I would like to apologize that we felt to meet your expectations. I hope we can get another opportunity to make her stay a success Sincerely,Jami S.
by A verified traveler
Posted 24 May 2024
Need washcloths in rooms, no toilet bowl cover- no place to sit to dry off feet etc.
Comment from Hotel Management
24 May 2024 by management, Hotel Management
dear Robert,Thank You for taking a moment and completing this survey Your feedback is important to us. I have shared your comments to make necessary improvements. Thank you for booking and staying with us, we hope to see you again in the future!Sincerely,Jami SGM
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by management , Hotel Management
dear valued guest,thank you for choosing to continue to stay with us. we value your loyalty! positive feedback helps us continue to provide the best of service. Thank youkind regards,Jami S
by A verified traveler from Centerburg
Posted 6 May 2024
Comment from Hotel Management
27 May 2024 by Management , Hotel Management
Dear Dewey and Ann,Thank you for staying with us. Thank you for your review, I’m happy to know your stay was successful! Come back, we hope to see you again in the futureKind regards,Jami S.
by A verified traveler
Posted 2 May 2024
I have stayed here several times and as always the staff and hotel were very exceptional
Comment from Hotel Management
3 May 2024 by Management , Hotel Management
Meghan,Thank you for taking a moment to complete this survey. Your feedback is important to us as a choice privileges member. your loyalty is important to us, thank you for staying its always a pleasure to have you when your in townKind regardsJami Sigman
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
13 May 2024 by Management , Hotel Management
hello,Thank you for completing your survey. We apricate any positive feedback letting us know their stay was an success! We than you for staying with us, we hope to see you again in the future.Kind Regards,Jami Sigman
by A verified traveler
Posted 22 Apr 2024
Place was well kept and very pleasant. I would highly recommend a stay there to anyone. Front desk lady was kind and professional.
Comment from Hotel Management
22 Apr 2024 by Management, Hotel Management
Dear Valued Guest,Thank you, Joey, for taking just a couple of minutes to leave us a review. Your feedback is important to us. It's always a pleasure to receive positive feedback! Thank you for staying with us.
by A verified traveler
Posted 21 Apr 2024
Just had a great experience! From the time we walked in Melissa, the lady at the front desk was extremely helpful with checking us in and answered any questions we had! We will definitely be staying here again!
Comment from Hotel Management
22 Apr 2024 by management, Hotel Management
dear valued guest,Mirl, thank you for staying with us. We appricate you completing this survey. your feedback is very important to us, for we use it as a tool to continue to improve our service. We are happy you had a great stay hope to see you again soon. Sincerely, Jami Sigman
