Heart of England Hotels

"Room was clean. Excellent for the price."

"Fabulous room and great breakfast. Service was spot on. "

"Another fab stay here, staff and room excellent, clean and comfortable."

"Great room. Clean. Attentive staff. Central location. Only issue was with one of the lifts (the one on the far right). On the way up, it would abruptly stop at floor 10, then jolt and drop to floor 8, pause for 5-10 seconds then restart the journey up. This happened twice during our stay. We did report it to team, but avoided using that lift again due to concerns for safety. This made journeys up or down from room longer due to this lift frequently being the one that arrived first. Hopefully it got sorted, but can’t confirm as refused to ride that lift again during our stay. "

"Clean room. Excellent breakfast. Helpful staff"

"Great hotel, clean room. Note, if you are stopping here the parking is expensive so try and park elsewhere."

"Room was comfy and quiet, centrally located. Car park was Confusing, it's not the one at the bottom of their ramp. Breakfast, although a bit chaotic, was beautiful "

"Hotel was clean and conveniently located for an overnight stay after the show that we went to see at bpPulse arena. Free parking was a massive plus. The staff were all friendly and helpful."

"Had a really lovely time everything was clean .the staff were very friendly. Food in the casino was very good value, All in all we had a great time We will be back in February!!"