Ratings based on 997 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
The pictures on the site don’t match what you get. It’s dirty and no smoke detector. A wide crack in the door where I can see outside. I didn’t feel safe and homeless person outside our door. The TV is 13 inch and mold on the shower.
by A verified traveler
Posted 12 Jun 2024
The room was dirty, badly stained towels, bed frame broken, worst experience ever! Toilet broken, the bed had hairs on it, just disgusting all around. Very disappointed especially for the price.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by Quality Inn Hayward Management, Hotel Management
Dear Maria,Thank you for a Perfect Score Rating on your stay at Quality Inn Hayward. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Quality Inn Hayward Management
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
28 May 2024 by Quality Inn Hayward Management, Hotel Management
Dear Ricardo,I am sorry to hear that you didn't enjoy your time during your stay with us in Quality Inn Hayward. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. I hope you give us another chance to earn your loyalty.Sincerely,Quality Inn Hayward Management
by A verified traveler
Posted 23 May 2024
great staff, clean, lots of electrical outlets in my room
Comment from Hotel Management
27 May 2024 by Quality Inn Hayward Management, Hotel Management
Dear Ronald,We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service. Maintaining cleanliness is our priority to ensure a comfortable experience. We understand the importance of convenience, hence ample electrical outlets are provided in every room for your convenience. Thank you for choosing us, and we look forward to welcoming you back soon!Thank You,Quality Inn Hayward Management
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
11 Jun 2024 by Quality Inn Hayward Management, Hotel Management
Dear Keziah,Thank you for a Perfect Score Rating on your stay at Quality Inn Hayward. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,Quality Inn Hayward Management
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
3 May 2024 by Quality Inn Hayward Management, Hotel Management
Dear Nadia,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Quality Inn Hayward Management
by A verified traveler
Posted 7 Apr 2024
Nice area
Comment from Hotel Management
10 Apr 2024 by Quality Inn Hayward Management, Hotel Management
Dear Diego,We are sorry that your experience at our Quality Inn Hayward hotel was not up to par. We hope you will give us another chance to provide you with the superior hospitality we are typically known for. If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve. Thank you for choosing to stay with us.Thank You,Quality Inn Hayward Management
by A verified traveler
Posted 30 Mar 2024
When checking in I had to contact Expedia because of a payment problem but my card had already been charged. So the next day when I went into the office because my key wasn’t working to get back in the room he asked me again about the payment when Expedia had already called him to sort out the payment. Then later that day I asked for new covers because we spilled a drink of the them I was given a sheet like it’s not freezing cold and when I asked for a second cover I was given something that felt like a window curtain. I explained that I spilled through all the covers and still that’s all I was given. Also room service didn’t come in and at least refresh the towels. The bathroom was horrible, the floors looked like they had mold or some type of filth on them and were lifted. The bathtub also looked like it had mold or just not properly cleaned in between corners. The walls throughout the room were dirty like things had splattered on them and the pillows on the bed were so small it was uncomfortable for two people to sleep with. Over all I wasn’t pleased with the service nor the cleanliness of the room.
Comment from Hotel Management
2 Apr 2024 by Quality Inn Hayward Management, Hotel Management
Dear Nadia,We sincerely apologize for the inconvenience you experienced during your stay. Regarding the payment issue, we regret any miscommunication and assure you we're working to streamline our processes. Your feedback about the room's cleanliness is concerning; we're investigating and addressing these issues immediately. As for the bedding, we apologize for the oversight and will ensure our linen inventory meets quality standards. Regarding room service, we're sorry for the oversight and will reinforce our procedures. Your feedback is invaluable, and we're committed to improving to provide a more satisfying experience for our guests. We hope to have the opportunity to regain your trust in the future.Sincerely,Quality Inn Hayward Management
by A verified traveler
Posted 5 Mar 2024 on Hotels
Comment from Hotel Management
11 Mar 2024 by Quality Inn Hayward Management, Hotel Management
Dear sabra,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Quality Inn Hayward. We work tirelessly to ensure our guests experience the best hospitality in Quality Inn Hayward. Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Quality Inn Hayward Management
