Ratings based on 522 Verified Reviews
2.9 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 27 May 2024
I arrived late and the property sign was not lit, so I drove past the hotel. The room itself was cheaply updated although the bed was comfortable, however the wall ventilation unit was noisy. The door jamb did not have a latch catch and the frame was missing a section of lumber. It seemed that a repair of the door frame was incomplete or in progress. The bathroom sink drain plug did not lift up so the water did not drain from the sink. The room switch next to the entry door did not turn on a room light, so I had to walk to the desk lamp in the dark to turn on the lamp for room light. Overpriced for the overall condition of the property with minimal amenities. Decent breakfast restaurant next door.
by A verified traveler from La Crosse
Posted 27 May 2024
Hotel Sign was not lit, so we passed the property, had to turn around & almost missed it the second time. Slow check in. Some dark parking areas. Parking lot all dug up & crumbling. Nice size room. (Had an inside hallway room.). Both inside hallway & direct exit to the outside were available.
by A verified traveler
Posted 25 May 2024
Convenience for us
by A verified traveler
Posted 19 May 2024
It worked as a couple for a place to sleep. Comfy bed but the was room is dirty and had a strong scent to it like they were hiding a smell. Theres definitely things that need replacing.
Comment from Hotel Management
21 May 2024 by sam, Hotel Management
we have a best rooms in hayward. we just open before 20 days ago. we also did not informed any complain from you. the smell is not to hide something. the rooms are new flooring, new furniture fixture and painted. the rooms are completely renovated. the rooms are super clean. so we did not understand what exactly problem you reported. i wish we could serve you better next time.
by A verified traveler
Posted 19 May 2024
Something came up and I couldn't leave home. So I couldnt check in. Bummer.
by A verified traveler
Posted 3 May 2024
Room very nice esp the window shades were great no coffee or contl breakfast as advertised! Staff at night great mmanger sucked very unfriendly.
Next door room tv blared untill 6 am mgr respond i wasnt here
Hear
Comment from Hotel Management
4 May 2024 by Sam Barot, Hotel Management
sorry for your inconvenience, we would happy if you will give us a chance to resolve this.we do not advertise a breakfast at our property so that is one of our reason for lower rate as well, we always tried to give a best service to our guest, and we are new management. I appreciate you about good feedback for our property but the something which is not related to property that is very hard for to control as well. but still we would happy to give you our special offers for your next reservation.
by A verified traveler
Posted 1 Apr 2024
Pool area was awesome. Bedrooms seemed clean but run down. Worked good for a single guy
Comment from Hotel Management
4 May 2024 by Sam Barot, Hotel Management
Thank you for your positive feedback.
by A verified traveler
Posted 24 Mar 2024
The person at the front desk was very kind; however, after walking into my room, that had been recently remodeled, I picked up my stuff, returned my key and found lodging in another place.
The windows did not have locks on them. Being on the first floor this was not something I was willing to try and ignore.
The side lock was pulled out of the door and not replaced. While the lock on the doorknob seemed to work, I was not willing to try and ignore it.
I was offered a "different room" but was not going to try another room. The entire hotel appeared to be run down and not safe.
The 100.00 I paid for the room was not returned because it was a "no cancellation" room. And honestly, I am okay with that.
by A verified traveler
Posted 24 Mar 2024
I ordered a room with a jetted tub. I went to use the tub and black s$/t spewed out of the jets. The sink was plugged and they put a trash can under it to catch the water. They did know about it because when I checked in a woman claiming to be house Keeping knocked and said she left her rags there. Then reached under the sink and pulled some wet rags out and slid a trash can under. It was late when I found out about these conditions so I just went to bed. I would never recommend anyone stay here. I don’t think even roaches would care to stay there. Never ever again
