Ratings based on 946 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
I will not be coming back! My room had ants crawling everywhere, the tub was leaking when I arrived and would not stop leaking. The sheets had a few stains. I did not feel comfortable at all. I guess you get what you pay for. On the other hand, the front desk worker and staff was very friendly and breakfast food was good!
Comment from Hotel Management
18 Jun 2024 by Management, Hotel Management
Thank you for sharing your feedback with us; we greatly appreciate it! On behalf of my entire team, I would like to apologize for failing to exceed your expectations. We really appreciate you taking the time to complete our survey and letting us know about these issues. I assure you that we will look into these things that you have brought to our attention and make any possible corrections. We hope that you will give us another try the next time that you're in the are
by A verified traveler
Posted 18 Jun 2024
Interstate noise
Comment from Hotel Management
18 Jun 2024 by Management, Hotel Management
We are so sorry about the highway noise. We wanted to let you know that we do have other rooms available facing away from the highway. Please do ask front desk the next time you are in town.
by A verified traveler
Posted 18 Jun 2024
It was for only one night and the beds were very comfortable and nice variety for breakfast options too.
Comment from Hotel Management
18 Jun 2024 by Management, Hotel Management
Thank you for sharing your experience, we really appreciate it. We are so pleased you enjoyed your stay especially our comfortable bed and our breakfast spread.
by A verified traveler
Posted 17 Jun 2024
Would stay again. Price GREAT!!
Comment from Hotel Management
18 Jun 2024 by Management, Hotel Management
This is such an amazing feedback, thank you, it made our day. See you soon
by A verified traveler
Posted 17 Jun 2024
The people at the front desk were very nice house keeping was very nice.
Comment from Hotel Management
18 Jun 2024 by Management, Hotel Management
Thank you Kylee for sharing your experience, we truly appreciate it. It is always a pleasure to receive positive feedback. See you soon. Best Wishes
by A verified traveler
Posted 16 Jun 2024
We usually travel out west to visit family in Arkansas each year. This time, we decided to take a little different route and planned to stop in louisville. As always, I use Expedia to look at ratings four different properties. This property had excellent ratings and I decided to try it. Needless to say, if we travel this way again, we will certainly stop here next time.
Comment from Hotel Management
18 Jun 2024 by Management, Hotel Management
Thank you Richard for giving us the opportunity. So great to read that you had a pleasant experience and that you will consider us again when you are next in town. This is one of the best compliment we can receive. We hope your next stop is not too far. Best Wishes
by A verified traveler
Posted 16 Jun 2024
Staff was friendly, room was clean, and breakfast should of had at least bacon lol I’m not a sausage person but it was good at least
Comment from Hotel Management
18 Jun 2024 by Management, Hotel Management
Thank you Sandy for sharing your experience. We value your feedback and we will look into your suggestions about having bacon at breakfast. See you soon.
by A verified traveler
Posted 14 Jun 2024
Staff was friendly. Breakfest was amazing
Comment from Hotel Management
18 Jun 2024 by Management, Hotel Management
Thank you for taking the time our to share your experience with us. We are delighted to hear that you enjoyed your stay with us and our team were friendly and helpful. See you soon
by A verified traveler
Posted 12 Jun 2024
Very nice breakfast
Comment from Hotel Management
18 Jun 2024 by Management, Hotel Management
Thank you for taking the time to complete our survey. We are so pleased that you enjoyed your stay with us , especially the breakfast. We hope that you will stay with us the next time that you're in the area.
by A verified traveler from Reed City
Posted 11 Jun 2024
Excellent experience all around. Front desk staff was friendly and helpful. Room was clean and one of the best accessible/barrier free rooms I have ever seen! Very large bathroom with a ZERO barrier large shower. Grab bars all around in the bathroom. Comfortable beds and pillows.
Comment from Hotel Management
18 Jun 2024 by Management, Hotel Management
Thank you for a wonderful review and for giving us a perfect rating. I am happy to hear that you found our property very clean, Comfortable and cozy. We want all of our guests to have an enjoyable and unique experience each & every stay. Best Wishes
