Hayes hotel rooms a the Best Western

"Reasonable hotel with a good location. It was clean, staff was friendly and property was in good condition however pick-up rides for Uber/Taxis are not the best because there is always a car that's double-parked/on top of the walking path-sidewalk and no vehicle can go in or out without problems. Ubers especially can't ever find the location. The parking attendant don't help to rush the drivers who are illegally parked. Otherwise, it is an above average American type of hotel; don't expect to feel like your in London once you are inside but it's a good place to stay. We booked this hotel because it had a pool and for my 7 day stay, I haven't yet visited the pool once because they are always overbooked (I've called down to Guest service and they always say there is no availability) which is crazy. You don't think the pool would be 24/7 operations but they close at a specific time, with the money you are paying, you would expect the pool to be open and available. Also, after Day 1 of your stay, the bottled water for drinking is not free, you have to call downstairs for basic things like robes. I'll say that the check-out process was very simple though (we just had to drop our keys off). Room service food was nice however if I order 1 bottle of water, it was 5 pounds local currency and another 5 pounds for a service charge which is ridiculous; when asked why, they said every room service order has a mandatory 12% charge to it. I hope the 12% charge goes to the staff. "

"Great location with lovely view over the river. Clean room, comfortable bed and fabulous dressing gowns. Amazing breakfast. Will definitely stay again"

"The room was comfortable and spacious, beds were incredibly comfortable but was lacking some basic amenities like water glasses and a proper outlet in the bathroom. Runway view was worth the upgraded cost!"

"The hotel is well looked after and in great condition however be aware that the rooms are tiny!"

"Really cute hotel great location would stay there again "

"Check in took forever "

"Clean room but rather old, perfect location "

"We stayed for a long weekend to attend my graduation. We generously received a room upgrade which was very kind and allowed us a bit more space to get ready and relax afterwards. The team were friendly and professional. We can not wait to stay again later in the year. Special thanks to Grace, Abki and Paula. "

"Breakfast was great. Staff was excellent, courteous and friendly. Room could of had a mini fridge and a bigger table. Bar was good. Easy access from airport to hotel. Had a great time visiting London and its surroundings. Love to stay at holiday inns. Thank you. "