Ratings based on 814 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Vernon
Posted 28 Mar 2024
Location. Nice lanai. Nice shuttle. Walkable. Checking was musty and needs a facelift.
Comment from Hotel Management
29 Mar 2024 by Julie Cohen, Hotel Management
Mahalo for staying with us and for your review! I’m glad you enjoyed your time with us for the most part and we look forward to seeing you again the next time you visit the island. Aloha friends and safe travels!
by A verified traveler
Posted 16 Feb 2024
I made this reservation last minute and it was perfect! Checking in was easy, the unit was amazing, and the are around it was walkable and had every essential a traveller could want.
Comment from Hotel Management
16 Feb 2024 by Julie Cohen, Hotel Management
Mahalo for staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!
by A verified traveler
Posted 23 Jan 2024
The grounds were beautifully maintained. The unit was not. Front door didn’t close easily, automatic closure didn’t work, dishwasher was not securely installed under counter, hung out, microwave broken. Multiple calls to front desk for assistance were not returned. When we called about micowave, they were good to bring counter top microwave. Called front desk about no power once in kitchen, and they reset the power. Called for assistance with TV remotes and got no response. Bottoms of our feet were black from the grim on floors ( that wasn’t visible) upon wiping floor with paper towel, it was very dirty. There was a Swiffer mop available so I washed floors. Unit sleeps 4. Other couple were without full bedding due to wrong size sheets for sofa bed. When we told Outrigger they apologized and offered to correct problem but our company only stayed with us one night. Given the Lahaina fires, staffing may be an issue. We were charged a cleaning fee of plus taxes.,as well as a damage fee of plus taxes, that will hopefully be refunded.
Comment from Hotel Management
25 Jan 2024 by Julie Cohen, Hotel Management
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property. I would love to speak with you directly about your time. Please reach out. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.
by A verified traveler
Posted 18 Nov 2023 on Orbitz
Comment from Hotel Management
20 Nov 2023 by Julie Cohen, Hotel Management
Mahalo for staying with us and for your 5 out of 5! I am happy to see you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!
by A verified traveler
Posted 29 Oct 2023
Excellent desk and phone service. Easy checkin and out. Our very nive large room had everthing you would need. 3 pools and easy self parking.
Comment from Hotel Management
30 Oct 2023 by Julie Cohen, Hotel Management
Mahalo for staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!
by A verified traveler
Posted 23 Aug 2023
Comment from Hotel Management
25 Aug 2023 by Julie Cohen, Hotel Management
Mahalo for staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!
by A verified traveler
Posted 9 Aug 2023
I didn’t like the update information
Comment from Hotel Management
25 Aug 2023 by Julie Cohen, Hotel Management
Mahalo for staying with us and for your feedback. I am so sorry your stay was less than amazing as this is not how we want you to experience our property. I would love to know more about your concerns so we can address them and better serve our future guests. Again, I am sorry and I hope we have the opportunity to serve you in the future. Aloha and safe travels.
by A verified traveler
Posted 6 Aug 2023
The property had all amenities including utensils and plenty of cleaning supplies. The property was clean, spacious, and had a wonderful view. The property was quiet and it was great sleeping here. Also, it was within walking distance of a nice clean and calm beach. But there is also a shuttle that can take you to the beach. The gym and the three pools were a plus and well mantained. Overall a beautiful property and a great stay. I would come back and recommend to others.
Comment from Hotel Management
25 Aug 2023 by Julie Cohen, Hotel Management
Mahalo for staying with us and for your wonderful review! I’m glad you enjoyed your time with us and all we have to offer and we look forward to seeing you again the next time you visit the island. Aloha and safe travels!
by A verified traveler
Posted 4 Aug 2023
Comment from Hotel Management
25 Aug 2023 by Julie Cohen, Hotel Management
Mahalo for staying with us and for your 5 out of 5! I am happy to see you enjoyed your time with us and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!
by A verified traveler
Posted 2 Aug 2023 on Orbitz
This was the perfect place to stay especially with kids! It was a great 2 bedroom room and a close walk to the beach with a great pool on top of it! I would highly recommend!
Comment from Hotel Management
2 Aug 2023 by Julie Cohen, Hotel Management
Mahalo for staying with us and for your fantastic review! I am happy to see you enjoyed all we have to offer here and we can’t wait to see you again the next time you visit Maui. Aloha friends and safe travels!
