Ratings based on 3,006 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Super friendly staff and nice premises
Comment from Hotel Management
6 Jun 2024 by AKS_RDM, Hotel Management
Aloha Hector, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.
by A verified traveler
Posted 5 Jun 2024
The property was very clean and well kept. All the staff that helped us from check in to checkout was very friendly and helpful. My family and I already started planning our next trip to Aston Kaanapali Shores while we were still currently staying. Highly recommended!
Comment from Hotel Management
6 Jun 2024 by AKS_RDM, Hotel Management
Aloha Dannette, Thank you for your wonderful review. We are so pleased to learn that your stay was a memorable experience, and that you enjoyed our incredible views, friendly staff, and ideal location. We look forward to your return visit with us soon. Mahalo
by A verified traveler
Posted 4 Jun 2024
We did see a roach in the kitchen area the first night
Comment from Hotel Management
5 Jun 2024 by AKS_RDM, Hotel Management
Aloha Gilberto and thank you for sharing your review. We're pleased to hear you were well taken care of by our friendly staff. We are very sorry to hear about the other aspects of your stay that were was less than satisfactory. Pest control is a top priority and we are extremely disappointed and embarrassed to hear that this was not your experience. Feedback from our guests is taken very seriously, and your review will be shared with our leadership team for future improvement. We hope to have another opportunity to better serve you in the future. Mahalo.
by A verified traveler
Posted 4 Jun 2024
4 nights no one cleaned
Comment from Hotel Management
4 Jun 2024 by AKS_RDM, Hotel Management
Aloha Alec, thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.
by A verified traveler
Posted 2 Jun 2024
Quiet! Safe! Grocery nearby!
Comment from Hotel Management
4 Jun 2024 by AKS_RDM, Hotel Management
Aloha Rommel and mahalo for sharing your review. We're pleased that you enjoyed our great location as well as our spectacular oceanfront views. We strive to provide great value to our guests with comfortable rooms, quality amenities, and friendly customer service with lots of aloha spirit. We appreciate your feedback and hope to welcome you again for another great stay soon. Mahalo and a hui hou (until next time)!
by A verified traveler
Posted 1 Jun 2024
Conveniently located in west Maui.
Comment from Hotel Management
4 Jun 2024 by AKS_RDM, Hotel Management
Aloha Nicole, we are so glad you enjoyed your vacation stay, and were comfortable in your accommodations as well as appreciated our beautiful and ideal location. We hope to welcome you back again with us soon. Mahalo
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by AKS_RDM, Hotel Management
Aloha James, We appreciate the time you took to share a review and are so pleased to hear that you enjoyed your overall stay. We would love to welcome you back again soon. Mahalo
by A verified traveler
Posted 1 Jun 2024
Ocean front, beach, friendly and helpful staff
Comment from Hotel Management
4 Jun 2024 by AKS_RDM, Hotel Management
Aloha Denis, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.
by A verified traveler
Posted 31 May 2024
This is our new favorite place to stay in Maui. Great location, excellent beach and super friendly staff. Our a/c went out mid stay and they were super helpful in immediately getting us moved to a new room. It was an awesome upgrade at that. We will definitely be back.
Comment from Hotel Management
4 Jun 2024 by AKS_RDM, Hotel Management
Aloha David, Thank you very much for your 5-star review. We are so glad you enjoyed a wonderful stay overall and had a wonderful vacation experience. It would be our pleasure to welcome you again in the future! Mahalo.
by A verified traveler
Posted 30 May 2024
For the price, the property is definitely worth staying at. It’s a good value. Location is really nice near plenty of walkable restaurants and food park. Pool areas were nice and not overly crowded. Staff was great. Food at restaurant on property is just mediocre.
Comment from Hotel Management
4 Jun 2024 by AKS_RDM, Hotel Management
Aloha Brandon, we appreciate the time you took to share your review and are so pleased to hear that you enjoyed your overall stay with us. We appreciate your feedback as well and would hope to welcome you back with us again in the future. Mahalo.
