Ratings based on 1,328 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
The unit we stayed in was ocean front, which was great but overall this property feels run down. Our unit had some bug issues and also the lights outside are very bright when they are right outside your bedroom window. If you’re a sensitive sleeper I would bring a sleep mask! I don’t think we would stay here again.
Comment from Hotel Management
28 May 2024 by Aston at Papakea, Hotel Management
Aloha Stacy, thank you for sharing your review. Your valuable feedback is also greatly appreciated as it helps us to improve our guest experience, and we will share your comments with our management and owners of the units. We apologize for any inconveniences you encountered. Mahalo.
by A verified traveler
Posted 27 Mar 2024
These units are individually owned, they are old, rusty with old mattress. Front desk is just for checking in and out. For any question or concern you are on your own.
Comment from Hotel Management
2 Apr 2024 by Kelly Coppock , Hotel Management
Dear Edison,Mahalo for taking the time to share the review. We certainly understand your concern and would have loved to help you with the issues you’ve faced had you booked directly with us. Since the reservations were made at a privately owned unit, we recommend reaching out to them to make sure your concerns are addressed. We hope you book directly with us the next time you plan for a vacation so we can ensure a seamless experience.With Aloha,Kelly Coppock General Manager
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Aston at Papakea, Hotel Management
Aloha Kimberly! Thank you very much for taking your time to rate your stay! We are so glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.
by A verified traveler
Posted 25 Mar 2024
nice
Comment from Hotel Management
16 Apr 2024 by Aston at Papakea, Hotel Management
Aloha Sopheak! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo,Aston at Papakea Resort
by A verified traveler
Posted 14 Nov 2023 on Hotels
Comment from Hotel Management
27 Nov 2023 by Aston at Papakea, Hotel Management
Aloha Letitia! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.
by A verified traveler
Posted 4 Aug 2023
Nice place to stay
Comment from Hotel Management
4 Aug 2023 by Aston at Papakea, Hotel Management
Aloha Jasmeet! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.
by A verified traveler
Posted 28 Jul 2023 on Hotels
Comment from Hotel Management
28 Jul 2023 by Aston at Papakea, Hotel Management
Aloha Tara! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.
by A verified traveler
Posted 20 Jul 2023 on Hotels
Comment from Hotel Management
21 Jul 2023 by Aston at Papakea, Hotel Management
Aloha Kimberly! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.
by A verified traveler
Posted 12 Jul 2023
Comment from Hotel Management
4 Aug 2023 by Aston at Papakea, Hotel Management
Aloha Christine! Thank you very much for taking your time to rate us. We are glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.
by A verified traveler
Posted 8 Jul 2023
Very responsive staff!
Comment from Hotel Management
17 Jul 2023 by Aston at Papakea, Hotel Management
Aloha Thomas! Thank you very much for your wonderful review. We are so glad you enjoyed your stay with us. It would be our pleasure to welcome you again in the future! Mahalo.
