Ratings based on 472 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Front desk starts long conversation with customers and everyone else is waiting really long to get checked in/ out
Comment from Hotel Management
25 May 2024 by GM, Hotel Management
Dear Anthony,I apologize for your experience with our Front desk agent. I will surely look into the concern and correct. Thanks for taking your time to review our hotel. We appreciate your feedback. Regards
by A verified traveler
Posted 21 May 2024
Staff was courteous and helpful
Comment from Hotel Management
24 May 2024 by GM, Hotel Management
Dear Jane,Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
by A verified traveler
Posted 14 May 2024
Staff were friendly. Room was clean. Overall enjoyable stay.
Could use another chair or loveseat in room.
Coffee machine in lobby was not the greatest.
Comment from Hotel Management
24 May 2024 by GM, Hotel Management
Dear James,Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff pleasant and the rooms clean.We appreciate your suggestion regarding the chair and coffee machine. Guest comfort is very important to us, and we will certainly consider your feedback as we strive to improve our accommodations.We hope to welcome you back for another stay in the future. If there is anything we can do to make your next visit even more enjoyable, please let us know.Thank you for choosing our hotel!
by A verified traveler
Posted 13 May 2024
Nice hotel over all. Some amenities like jetted tub was broken. Breakfast was simple cereal, bagels and waffles. No eggs or meats. Like most hotels.
Comment from Hotel Management
24 May 2024 by GM, Hotel Management
Dear Andrea,We sincerely appreciate your recent stay at our hotel and for taking the time to share your feedback with us. However, we understand that the breakfast experience did not meet your expectations, and we apologize for any inconvenience this may have caused. Providing a satisfying breakfast is important to us, and your feedback helps us identify areas for improvement.We understand that warm and substantial breakfast options are essential for a complete morning meal, and we regret that we fell short in this regard during your stay. We are constantly reviewing and updating our breakfast offerings, and your comments will be invaluable as we consider enhancements to provide a more diverse and satisfying breakfast experience.Your satisfaction is our top priority, and we genuinely appreciate your feedback as it assists us in delivering better services to our guests. If your travels bring you back to our area, we hope you'll consider staying with us again so we can provide you with an improved and more enjoyable stay.Once again thanks !
by A verified traveler from Greenville
Posted 12 May 2024
Have stayed at this hotel many times since it was built.. roughly 20 years. Its just gone down hill. Noisy part was next room occupants started arguing at 6:00 AM.
Comment from Hotel Management
24 May 2024 by GM, Hotel Management
Dear Alan,Please accept my sincere apology and thank you for your time and valuable feedback. I as well as other staff members were unaware of any issues you experienced during your stay. I do wish you would have contacted the Front Desk so we would have had the opportunity to resolve the issue by moving your room.
by A verified traveler
Posted 11 May 2024
Good for a quick stay while passing through the area. TV didn’t work. Room had a strange smell. Floors were dirty. Beds were comfortable though. Breakfast was basic but expected.
Comment from Hotel Management
24 May 2024 by GM, Hotel Management
Hi David,Thank you for sharing your comments with us! It is upsetting that the housekeeping and overall condition of the accommodations failed to exceed your expectations, so these issues will be addressed moving forward.Hotel Management
by A verified traveler
Posted 2 May 2024
We have stayed here several times. One of the rooms (we had 6) had bed bugs. They changed rooms for us but after sleeping in it one night. This is the only time we have had this issue
Comment from Hotel Management
24 May 2024 by GM, Hotel Management
Dear Eric,We take reports of insects in the room very seriously, as cleanliness is one of our top priorities. We have shared your concerns with our housekeeping team, and they will conduct a thorough inspection of the room to address and rectify any pest issues immediately. We apologize for any inconvenience this may have caused you.Thank you for bringing these matters to our attention. Your feedback is valuable to us, as it allows us to continually improve our services and ensure that every guest has a comfortable and enjoyable stay.
by A verified traveler
Posted 22 Apr 2024
This was a quick stay price was fine but they advertised a pool and it was not open. We request a late check out but the person forgot to note it and we were woken up asking about check out due to no one letting morning staff know.
Comment from Hotel Management
24 Apr 2024 by HM, Hotel Management
Hi Amanda,We apologize for any inconvenience. It is through insights we can better serve our guests. Guest satisfaction is top priority at our hotel therefore we greatly appreciate that you have taken the time to share your rating of our hotel. I have discussed this with my manager and will be working very closely with them to make sure things like this do not happen again in the future. The pool is opens from Memorial Day till October end.Sorry for the inconvenience.
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
24 Apr 2024 by HM, Hotel Management
Hi Josiah,Please accept my sincere apology and thank you for your time and valuable feedback.
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
24 Apr 2024 by HM, Hotel Management
Hi Jamie,Was there anything in particular about your stay that you did not enjoy? Feedback from the guests are always appreciated and we use them to help us make improvements.
