Ratings based on 117 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
30 May 2024 by Yuli, Hotel Management
Thanks
by A verified traveler
Posted 28 Apr 2024
This property is a true gem in Old Havana. It is well situated and a short walk from many good restaurants and sites. The rooms are small but uniquely decorated and very comfortable. The staff is warm and welcoming. We loved the rooftop patio both in the mornings and in the evening. The small restaurant downstairs has fantastic ambiance and serves delicious food. I especially enjoyed my morning cappuccino. I hope to return and stay here again.
Comment from Hotel Management
28 Apr 2024 by Yuli, Hotel Management
Thank u so much for such a wonderful review. We hope to see u around soon again. Gtacias!
by A verified traveler
Posted 11 Apr 2024
Beautiful boutique hotel with excellent staff!
Comment from Hotel Management
12 Apr 2024 by Yuli, Hotel Management
Glad you loved staying with us!
by A verified traveler
Posted 11 Apr 2024
Excellent location and very accommodating service! Bar and food were great!
Comment from Hotel Management
12 Apr 2024 by yuli, Hotel Management
glad to hear you loved our cocktails and good
by A verified traveler
Posted 19 Mar 2024
Comment from Hotel Management
12 Apr 2024 by Yuli, Hotel Management
We look forward to seeing u again
by A verified traveler
Posted 19 Feb 2024
Staff/service exemplary, clean & well maintained. Great location , money exchange, tours and transportation all arranged thru hotel. Shout out to Liber, Siergei, Amin, & Carlos. Included breakfast a great way to start the day coffee is excellent ! Roof top area great way to sit and relax with a cocktail at the end of the night.
Comment from Hotel Management
27 Feb 2024 by yuli, Hotel Management
Hi , all sounds great but only 4*? - feel free to reach in private if you wish otherwise delighted to had a great time
by A verified traveler
Posted 11 Feb 2024
Comment from Hotel Management
12 Apr 2024 by Yuli, Hotel Management
- thanks!
by A verified traveler
Posted 6 Feb 2024
In La Habana Vieja. Well situated for touring. Owners/staff were great and very helpful. They have a nice bar and food on site. Really cute, clean rooms. Excellent breakfast included! Loved. it.
Comment from Hotel Management
7 Feb 2024 by Yuli, Hotel Management
Sounds like you have a great time and we love it - thank you
by A verified traveler from Chicago
Posted 6 Feb 2024
We had a wonderful 5 night stay at this charming little hotel. In the old town, on the edge of a local neighborhood. Easy walking to much of Havana. Staff was amazing! So friendly and helpful. We loved our stay and would not hesitate to recommend it to anyone!
Comment from Hotel Management
6 Feb 2024 by Yuli , Hotel Management
Hi, we appreciate your wonderful feedback and recommendation. Gracias!
by A verified traveler
Posted 4 Feb 2024
The area is improving, the hotel location is nice...there's no wifi in room #7 period. This needs to be looked into. I had to sit in the restaurant with night time security to access wifi. With the cost of the room this is unacceptable . I also feel the roof top deck needs quality improvement . My friends stayed at a hotel around the corner ( Bahia Havana) and the roof top restaurant/wifi was much better quality of of rooms better. As far as service and staff. I felt Residence Santa Clara had a better feel.
Comment from Hotel Management
5 Feb 2024 by Yuli, Hotel Management
Hi, thanks for the honest feeback. Internet in Cuba is a monopoly so the quality is beyond our control but if there was wifi in the lobby, there should be at room 7, we will investigate. We are closing in June to do a whole upgrade of the facilities. By the way, Bahia is way more expensive than us but all our facilities should work as stated. Thank u for appreciating the staff and overall quality
