Ratings based on 213 Verified Reviews
4.7 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
We absolutely loved our stay here at this beautiful historic converted home. From our arrival through to our departure and everything in between we received nothing short of the most amazing warm Cuban hospitality offered in Old Havana . Richard and his team bent over backwards to make our stay comfortable and memorable at Hostal Balcones. Mariana the manager is an absolute angel who made sure each day for us was easily planned organising bookings and transport along the way. The rest of the beautiful Balcones staff also made us so very much at home that we almost felt like family. It’s a thoughtfully restored historical home that has been filled with eclectic collections of antiques and curiosities and you really feel you are stepping back in time with so much to admire and enjoy. With a very generous breakfast included daily cooked by the lovely Louisandra the chef, to laughs and salsa dancing with our room maid Jordania followed by our vote of the best Mojito in Havana in a tea pot made by Mariana the mixologist manager our stay couldn’t have been more perfect. Do yourself a favour and get a taste of Cuban life in the centre of old Havana by booking your stay at this gem.
Comment from Hotel Management
21 May 2024 by Richard, Hotel Management
Thank you so much for that beautiful review, it was a pleasure to work for you.
by A verified traveler
Posted 6 May 2024
I loved this hotel. The staff welcomed me on arrival with a tasty cocktail and continued to be very warm and helpful throughout my two night stay. The full breakfast was delicious and filling. The location was perfect in the heart of Plazza Vieja. I did a night tour which ended just down the road from my hotel. The decor is unique with interesting relics on the walls and in the rooms. Next trip to Habana _ I will stay here again!
Comment from Hotel Management
10 May 2024 by Richard, Hotel Management
Thank you very much for your review.
by A verified traveler
Posted 5 May 2024
Lovely hosts - incredible breakfast A
Comment from Hotel Management
10 May 2024 by Richard, Hotel Management
Thank you very much for your review.
by A verified traveler
Posted 10 Apr 2024
We had a very nice stay in this hostal, which is located in a very vibrant neighbourhood. Marianna, Rolando and Enry, were excellent hosts and this made a big difference. Always support local business!
Comment from Hotel Management
12 Apr 2024 by Richard, Hotel Management
Thank you so much for your review.
by A verified traveler
Posted 3 Apr 2024
Our stay at Hostal Balcones Muralla was absolutely fantastic! We loved our room, the location, the decor, the beautiful breakfasts...but most of all, we loved the people! Mariana and Jenry are the best hosts ever. They made us feel so welcome and it felt like coming home to family every day. We can't wait to go back to Havana and we will most definitely stay here every time we visit!
Comment from Hotel Management
3 Apr 2024 by Richard, Hotel Management
the closure of the main emergency door of the building does not work.
by A verified traveler
Posted 2 Apr 2024
It was such a great decision to stay here in Old Havana. Not only do you get the full Havana experience, the staff were so friendly, attentive and professional. Mariana and Henry deserve a special mention. Nothing was too much to ask and their dedication to the people staying there was as good, if not better than I have ever experienced around the world.
Comment from Hotel Management
2 Apr 2024 by Richard, Hotel Management
Mr James thank you very much for your review.
by A verified traveler
Posted 2 Apr 2024
The staff were super nice and kind, the breakfast was good, the location was very close to historical places in old Havana, but the neighborhood was very dirty, the room didnt have safety box, refrigerator, tv , air dryer,and..we had to fix the shower ourselves, drinks in the dining room were so expensive for Cuba, and it was cuban rum! I would say for 150 Canadian dollers for a night there might be better places in better neighborhoods.
Comment from Hotel Management
2 Apr 2024 by Richard, Hotel Management
During your stay, we asked you if you were having a good time in our hotel and you were very happy, Why didn't you mention anything about all those problems? we would have done whatever it took to solve them and make your holiday right in a way that you deserved, we could have changed your room, whatever you wanted.
by A verified traveler
Posted 16 Mar 2024
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Comment from Hotel Management
17 Mar 2024 by Richard, Hotel Management
Thank you very much for your review.
by A verified traveler
Posted 9 Mar 2024 on Hotels
Comment from Hotel Management
17 Mar 2024 by Richard, Hotel Management
Thank you very much for your review.
by A verified traveler
Posted 21 Feb 2024
Staff was excellent and very pleasant, food was excellent
Comment from Hotel Management
27 Feb 2024 by Richard, Hotel Management
Thank you so much for your review.
