Ratings based on 78 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Disappointing for the standing and price
Posted 2 Mar 2022 on HotelsThe residence is well kept, modernly equipped with everything you may need.
The pool and spa are of course a fantastic addition and can really help you relax during your stay.
BUT
-The Wifi is terrible. Even with the paid "premium" wifi, I had to cancel my work Zoom meetings and could barely open my emails. It would not be a problem if the 4g was fast enough, but it is saturated during the holiday.
-The bed's cushions were quite uncomfortable, very hard and very high
- The sewage smell on the premises was very strong
-The sauna is barely hot
- The gym is a joke with only ONE dumbbell (and 5 kg max on it)
- They woke us up at 6am with their petrol based snow removing machine. Just so that the sidewalks could be ice instead of fresh snow...
-The reception is only opened a couple hours a day.
by A verified traveler from Portugal
Posted 27 Jan 2020
The Reception staff, in particular, Maureen, were excellent and very helpful and professional. The facilities were limited and inconvenient, due to ‘opening hours’! Reception ‘not manned’ in afternoons/night. IE: can’t use Spa if staff aren’t available to give key! No back-up or contact for any emergency - fire/lift. No safety deposit box. It was not acceptable to check own extensive inventory and clean room and take off bed linen, before leaving! A professional clean of room, utensils, crockery etc., would be expected. No salt put on paving or steps outside the hotel, when it snowed and was icy!
by A verified traveler from Sydney, Australia
Posted 1 Sep 2019 on Wotif
Had to make our own bed. No tea and coffee. No bathroom amenities.
by A verified traveler
Posted 23 Jul 2019
by A verified traveler
Posted 22 Jul 2019
by A verified traveler
Nice place, but there are better in the village
Posted 2 Jan 2019 on HotelsVery well appointed apartments in a fairly central location, about 10 minutes from the main shops & restaurants, and about 3 minutes or so from the slopes (although this is to a very slow chair). Pool and spa area good but not as big as it looks on the photos.
My main problems with this place was that is was massively over-priced for what you got (I had a studio for a 3 night break 28-31 December, which might partly explain this) - I would expect this price for a full weeks stay, even in high season. Also, the reception area (including lounges) shut in the middle of the day and also in from 8pm - maybe not so much of an issue if you were in a large apartment but not so good for a studio, when we may have made more use of the lounges.
Recommended
for Everyoneby A verified traveler
Posted 13 Aug 2017
Overall very nice stay. However, they need to change all the pillows. They are terrible. Last year I mentioned it but nothing was done. They also need to check the rooms/suites better. One of the bedroom lights was burnt, the suite was missing some pots and pans and when I mentioned it they didn't have any extras. The phone in the suite was not working and they did nothing about it for 10 days (although they told me they were aware of the issue earlier). They also close reception from 12pm to 5pm which is not practical if you have to communicate with them or check in before 5pm. So overall good but some improvements can be made.
by Aliaksandr
Posted 29 Mar 2015 on Hotels
by A verified traveler
Posted 2 Jan 2024 on Hotels
by A verified traveler
reussir ses vacances
Posted 29 Aug 2023 on Hotelsresidence irreprochable
