Ratings based on 733 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
My room was not cleaned promptly.
The desk had crumbs, the directory binder was sticky & greasy, and I discovered on my last day that the coffee cups next to the coffee machine was a ready used.
The property was quiet, and the breakfast was good though. The in-room microwave & refrigerator was a plus though.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by Marketing Manager, Hotel Management
Thank you for taking the time to review your recent stay at The Capitol Hotel. We appreciate your feedback and are glad to hear that you had an overall satisfactory experience. If there is anything specific that you feel could have been improved, we would love to hear more details so we can continue to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 19 May 2024
I enjoyed my stay very much
Comment from Hotel Management
20 May 2024 by Marketing Manager, Hotel Management
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel. We are delighted to hear that you enjoyed your experience with us. Our team works hard to ensure each guest has a comfortable and memorable stay, and we are pleased to hear that we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future. Safe travels!
by A verified traveler
Posted 17 May 2024
After a rather inhospitable front desk experience and late check-in, upon finally maneuvering the parking garage and getting up to the room found a dark hallway and, once inside there was no lightbulb in the bathroom and the coffee maker on the desk was spewing hot water all over. Tried to get a refund at the front desk and told to work through Expedia
Comment from Hotel Management
20 May 2024 by Marketing Manager, Hotel Management
Thank you for sharing your experience with us. We are disappointed to hear about the issues you encountered during your stay, and we apologize for any inconvenience you experienced. We will address these concerns with our team to ensure these issues are resolved for future guests. If you have any further feedback or would like to discuss your stay in more detail, please feel free to reach out to our management team. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
by A verified traveler from Lynn
Posted 28 Apr 2024
I’m impressed with the convenience of the hotel .we were there for a concert it was 4 minutes walking from the Xl center .right on the center of the action the statel house right across the street the best part of the hotel for me it’s the staff .very helpful
Comment from Hotel Management
29 Apr 2024 by Marketing Manager, Hotel Management
Thank you for taking the time to leave such a positive review of The Capitol Hotel. We are delighted to hear that you found our central location to be convenient for attending the concert at the XL Center. Our team takes great pride in providing excellent service and it's always great to hear when our guests have a positive experience. We hope to welcome you back again in the future.
by A verified traveler
Posted 28 Apr 2024
I liked that my rom wasn't too big but still spacious.
Comment from Hotel Management
29 Apr 2024 by Marketing Manager, Hotel Management
Dear valued guest, thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed the spacious yet cozy atmosphere of your room during your stay at The Capitol Hotel, Ascend Hotel Collection. We strive to provide a comfortable and inviting environment for all our guests, and we are glad to hear that this was reflected in your experience. We hope to welcome you back again soon for another enjoyable stay. Thank you for choosing to stay with us!
by A verified traveler
Posted 24 Apr 2024
Very good
by A verified traveler
Posted 22 Apr 2024
The room smelled like cigarette smoke.
Comment from Hotel Management
23 Apr 2024 by Marketing Manager, Hotel Management
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay at The Capitol Hotel. Our hotel is non-smoking, and we take cleanliness and air quality very seriously. We will address this issue with our housekeeping team to ensure that this does not happen again in the future. We appreciate your bringing this to our attention and hope to have the opportunity to welcome you back for a more enjoyable stay.
by A verified traveler
Posted 12 Apr 2024
The hotel towels were the only downside as they were rather small and only two for our room...Seriously a problem for me as I wash my hair everyday. There was no one to deliver any to my room that evening, but we could call for some after 8 AM the next day. Unfortunately we needed to get going early so waiting until 8 was not an option.
There are dining options but you mostly have to drive to them. Since we arrived rather late...8 pm or so, we ran out of time to go anywhere other than around the block!
Luckily we discovered The Russell, a Jamaican restaurant. They were about to close due to lack of customers, but took our order as a carry-out. It was the most AMAZING meal. Highly recommend it, but check ahead to be sure they're still open. It's a beautiful restaurant, so we would have enjoyed dining in, but at least we got a fabulous meat!
Comment from Hotel Management
13 Apr 2024 by Marketing Manager, Hotel Management
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We apologize for any inconvenience you experienced with the towels in your room and the limited dining options available upon your late arrival. We appreciate your recommendation of The Russell, and we are glad you enjoyed your meal from there. Your comments will be shared with our team as we continuously strive to improve and enhance our guest experience. We hope to welcome you back in the future for a more seamless stay.
by A verified traveler
Posted 11 Apr 2024
Friendly staff, convenient self parking, great walkable central location. Appreciated the refrigerator, microwave, shower pressure and plentiful hot water. Didn’t have an opportunity to try breakfast. 12pm checkout was appreciated. The hotel is somewhat dated though and several guests had issues with room key cards/entry into rooms. I would stay again for the location and convenience.
Comment from Hotel Management
12 Apr 2024 by Marketing Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our friendly staff, convenient self parking, central location, and amenities such as the refrigerator, microwave, shower pressure, and 12pm checkout. We apologize for any inconvenience you experienced with the room key cards and entry into rooms. We appreciate your understanding and look forward to welcoming you back for another stay in the future.
