Ratings based on 921 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Room was terrible,dirty sheets on bed no bed side cabinet and no socket next to the bed. The room had no extra pillows or blankets and no refrigerator. I would not stay here again
Comment from Hotel Management
25 May 2024 by Claudio Amella, Hotel Management
Good afternoon Andrew, Thank you for leaving a comment. Your feedback has been passed along to our housekeeping manager, as we never wish for our guests' to leave feeling as described. We do hope you will choose to visit us in the future, so we may show you all we have to offer. - Warm regards, Claudio Amella, Hotel Manager
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
25 May 2024 by Claudio Amella, Hotel Management
Good evening Damien, Thank you for leaving a comment on your recent visit. I do apologise that you feel we could have done more during your time with us. Hopefully, you will visit us again; so we may show you all we have to offer. - Warm regards, Claudio Amella, Hotel Manager
by A verified traveler
Posted 10 May 2024
Property was in a great location, beautifully kept and lovely service. Bonus was having free access to the swimming pool and gym
Comment from Hotel Management
12 May 2024 by Lini, Hotel Management
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,DoubleTree by Hilton Harrogate Majestic Hotel & Spa
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
9 May 2024 by Lini, Hotel Management
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,DoubleTree by Hilton Harrogate Majestic Hotel & Spa
by A verified traveler
Posted 5 May 2024
Good Hotel and facilities , staff were always very helpful also .
Comment from Hotel Management
9 May 2024 by Lini, Hotel Management
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,DoubleTree by Hilton Harrogate Majestic Hotel & Spa
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
25 May 2024 by Claudio Amella, Hotel Management
Good afternoon Mark, Thank you for your feedback. I am thrilled to see you enjoyed your visit and we do hope to see you again soon! - Warm regards, Claudio Amella, Hotel Manager
by A verified traveler
Posted 22 Apr 2024
Very rude staff and gave us a room which was suffocating and asked us to pay extra only to move to a basic room
Comment from Hotel Management
24 Apr 2024 by Rai, Hotel Management
Dear NaginaThank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Raj, Hotel Management
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa
by A verified traveler
Posted 11 Apr 2024
We travelled as a family of 4 (including a tween and a teen). Our room had 2 king sized beds, a desk and a sitting area, which gave us plenty of room to sleep and hang out between activities. The bathroom was clean and well-appointed, with a nice walk-in shower and towel warmer. I was pleased to find an iron and hair dryer in good condition, as well as a nice selection of tea, coffee and hot chocolate. We used the gym, which was also clean and had a good selection of equipment. The buffet breakfast in the morning had a decent selection, including gluten- and dairy-free options for me. The staff was friendly and helpful hotel-wide. The distance from the town centre is also perfect for walking to and from the hotel. We’ll definitely come back if we’re in the area!
Comment from Hotel Management
12 Apr 2024 by Raj, Hotel Management
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa
by A verified traveler
Posted 31 Mar 2024
Old fashioned luxury
Comment from Hotel Management
6 Apr 2024 by Raj, Hotel Management
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,Rajat BhatiaHotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa
