Ratings based on 937 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
A very poorly maintained hotel. At point of booking or at check in were were not advised about the £15 per day parking fee. No A/C, car alarms going off all night, not enough lifts so there were always queues especially when checking out, the list could go on !!
Comment from Hotel Management
24 Jun 2024 by Lini, Hotel Management
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,Claudio Amella Hotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa
by A verified traveler
Posted 23 Jun 2024
Paid for a superior king-size room on half board (dinner bed and breakfast) at a cost of £282.40
The general areas in the hotel are beautiful and luxurious.
Room allocated was not the superior. Window sills covered in dead flies. Electric plugs broken on appliances. White fluid? Sprayed up the curtains, mold on shower floor.
Dinner was a fiasco, 30 mins to get a drink, 1 hour 17 mins to get our food. I asked for a rib eye steak Medium. Steak was cooked well done and was cold. Chips were frozen chips. £34 for a cold burnt steak and frozen chips. The only reason i didn't send it back was it was already 9pm and couldn't wait another hour.
3 tables next to us waited 2 hour plus for their food. No organisation at all. Our server was covering every position in the restaurant as nobody had a fixed job or set area to look after. By far the worst dining experience i have had at a hotel.
Breakfast was the high point of our stay. A really good selection of food available and the staff in the restaurant were really good.
On checking out, i highlighted our disappointment in the room and was immediately told i have been given a £50 refund as i was given the wrong room. As i explained everything else, the Duty manager came over and apologised and said she had been made aware of the evening meal issues and offered to refund the extra charges from the restaurant.
Whilst i appreciate the apology and refund of £50 and £27 i would have rather had the experience i paid for
Comment from Hotel Management
24 Jun 2024 by Lini, Hotel Management
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,Claudio Amella Hotel ManagerDoubleTree by Hilton Harrogate Majestic Hotel & Spa
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
19 Jun 2024 by Claudio Amella, Hotel Management
Good evening Helen, Thank you for leaving a comment. I am thrilled to see that you enjoyed your trip with us in Harrogate. We do hope to welcome you again in the near future! Warm regards, Claudio Amella, Hotel Manager
by A verified traveler
Posted 5 Jun 2024
All in all a lovely hotel - but a little worn around the edges. Good location.
Comment from Hotel Management
9 Jun 2024 by Lini, Hotel Management
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,DoubleTree by Hilton Harrogate Majestic Hotel & Spa
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Lini, Hotel Management
Dear JolantaThank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,DoubleTree by Hilton Harrogate Majestic Hotel & Spa
by A verified traveler
Posted 23 May 2024
Room was terrible,dirty sheets on bed no bed side cabinet and no socket next to the bed. The room had no extra pillows or blankets and no refrigerator. I would not stay here again
Comment from Hotel Management
25 May 2024 by Claudio Amella, Hotel Management
Good afternoon Andrew, Thank you for leaving a comment. Your feedback has been passed along to our housekeeping manager, as we never wish for our guests' to leave feeling as described. We do hope you will choose to visit us in the future, so we may show you all we have to offer. - Warm regards, Claudio Amella, Hotel Manager
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
25 May 2024 by Claudio Amella, Hotel Management
Good evening Damien, Thank you for leaving a comment on your recent visit. I do apologise that you feel we could have done more during your time with us. Hopefully, you will visit us again; so we may show you all we have to offer. - Warm regards, Claudio Amella, Hotel Manager
by A verified traveler
Posted 10 May 2024
Property was in a great location, beautifully kept and lovely service. Bonus was having free access to the swimming pool and gym
Comment from Hotel Management
12 May 2024 by Lini, Hotel Management
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,DoubleTree by Hilton Harrogate Majestic Hotel & Spa
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
9 May 2024 by Lini, Hotel Management
Thank you for choosing the DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to offer your feedback. As always it is a pleasure to receive a positive comment from our guests. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit!We look forward to welcoming you again.Warm regards,DoubleTree by Hilton Harrogate Majestic Hotel & Spa
by A verified traveler
Posted 5 May 2024
Good Hotel and facilities , staff were always very helpful also .
Comment from Hotel Management
9 May 2024 by Lini, Hotel Management
Thank you for staying with us at DoubleTree by Hilton Harrogate Majestic Hotel & Spa and for taking the time to write a review. Please accept our apologies for any dissatisfaction you experienced during your visit.We hope to welcome you back again soon.Warm regards,DoubleTree by Hilton Harrogate Majestic Hotel & Spa
