Ratings based on 445 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Stanford
Posted 17 Jun 2024
Liked everything. Clean. Convenient.
Comment from Hotel Management
18 Jun 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the comments. We're delighted to hear that you liked everything about your stay with us, including the cleanliness and convenience of our property. Providing a clean and comfortable environment is a top priority for us, and it meets your expectations. We look forward to welcoming you back. Sincerely,Hotel Manager.
by A verified traveler
Posted 15 Jun 2024
Refrigerator did not work, several outlets did not work, certain lights did not work. Worst part about it is they already knew about the problems before I even booked the room and failed to mention, especially after I had called hotel to verify my itinerary was received during same day. It was suggested to me to contact Expedia for a partial to full refund by a staff member, since there was no manager on duty. Once Expedia did what they did on there end, the manager of hotel denied to give partial or any type of compensation for the inconvenience. When road traveling with kids it’s necessary to have a working room with a refrigerator, good thing the ice maker in the lobby worked. Recently renovated they say on their website, more like a cover up. Expedia gave me a $25 credit for the inconvenience. Thanks Expedia!
Comment from Hotel Management
18 Jun 2024 by Hotel Manager., Hotel Management
Dear Guest,Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We take pride in our hotel and in providing a great place to stay for so many guests. I hope you will visit again and see how we’re getting better every day. Sincerely, Hotel Manager.
by A verified traveler
Posted 14 Jun 2024
The clerk Donte was very professional.
Comment from Hotel Management
14 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review! We're delighted to hear that Donte provided you with professional service during your stay. We strive to ensure all our guests have a pleasant experience, and it's great to know that Donte's hospitality made a positive impact. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Front desk was super nice. Room was clean & comfortable.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager., Hotel Management
Dear Robert,Thank you for the great comments. I am so happy that you liked the friendly staff service, clean room and had a good experience. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon.Sincerely,Hotel Manager.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Josh G, Hotel Management
Thank you for staying with us! We appreciate the time you took to rate your stay with us, and we are delighted to see that we met your expectations. We look forward to seeing you again soon!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
18 Jun 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the review. We hope that you had an overall good experience. We regret any inconvenience you faced. We have taken note of these comments to make sure we do better than ever for future guests. Our goal is to provide a consistently superior guest experience. I hope that you will visit us again.Sincerely,Hotel Manager.
by A verified traveler
Posted 25 May 2024
The facility appeared like a nice place to stay until I heard mice and seen several roaches running throughout the room on tables and desk there is a few spiders in room as well ! I will not stay here again until everything is corrected ! Thank you !
Comment from Hotel Management
25 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for writing the review. We apologize for the unpleasant experience you had during your stay. We will immediately address this matter with our pest control team to rectify the situation and ensure that it doesn't happen again in the future. We take issues like this very seriously, as the comfort and safety of our guests are of utmost importance to us. I hope that you will try us again.Sincerely,Hotel Manager.
by A verified traveler
Posted 24 May 2024
Good choice for our short weekend trip. Friendly and competent front desk staff. Convenient to our activity in Danville. Clean and comfortable! Good value for our money.
Comment from Hotel Management
25 May 2024 by Hotel Manager., Hotel Management
Dear Marsha,Thank you for commenting. I'm delighted to hear that you had a pleasant experience with our hotel, where you received friendly staff service, enjoyed a clean and comfortable room, and found the location to be convenient. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future.Sincerely,Hotel Manager.
by A verified traveler
Posted 19 May 2024
Nothing to share
Comment from Hotel Management
22 May 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the review. I’m very pleased that you had such a great time during your stay with us. We take pride in offering our guests a high degree of comfort and satisfaction. We look forward to serving you again soon.Sincerely,Hotel Manager.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
8 Jun 2024 by Hotel Manager., Hotel Management
Dear Guest,Thank you for the review. We hope to see that you had a good experience overall. We regret if we let you down in any way. We have taken note of these comments and will work to do better than ever for future guests. Our goal is to provide a consistently superior guest experience. I hope that you will stay with us again.Sincerely,Hotel Manager.
