Ratings based on 273 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
I had a very good stay, checkin and checkout online went smoothly. The room was comfortable and well furnished. I had two issues: the pillows were uncomfortable and the floor was not cleaned well, it seemed sandy.
Comment from Hotel Management
13 Jun 2024 by Sean, Hotel Management
Thank you, Theresa, for sharing your feedback about your recent stay at Tru by Hilton Harrisonburg. We're pleased to hear that your check-in and check-out process went smoothly and that you found the room comfortable and well-furnished.However, we're sorry to hear about the issues you encountered with the pillows and the floor. Comfort is a top priority for us, and we understand that having the right pillows is essential for a good night's sleep. We will look into the quality of the pillows provided and make necessary adjustments. Additionally, our housekeeping team strives to maintain high cleanliness standards, and we regret that your room did not meet these expectations. We will address this with our team to ensure such oversights do not occur in the future.Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to welcome you back and provide a flawless experience. Thank you for choosing Tru by Hilton Harrisonburg.
by A verified traveler
Posted 3 Jun 2024
Very clean and Very friendly staff - Breakfast was very Good
Comment from Hotel Management
8 Jun 2024 by Sean, Hotel Management
Dear Robert,Thank you for sharing your experience at Tru by Hilton Harrisonburg. We are delighted to hear that you found our hotel to be very clean and our staff to be very friendly. It's great to know that you enjoyed our breakfast as well.Our team strives to maintain high standards of cleanliness and service, and it's rewarding to hear that we met your expectations. Your feedback motivates us to continue providing excellent service and hospitality.We look forward to welcoming you back on your next visit!
by A verified traveler from Rockville
Posted 30 May 2024
것
Comment from Hotel Management
1 Jun 2024 by Sean, Hotel Management
경님께,트루 바이 힐튼 해리슨버그에 투숙해 주시고 긍정적인 경험을 공유해 주셔서 감사합니다. 즐거운 시간을 보내셨다니 정말 기쁘게 생각합니다.고객님께 편안하고 즐거운 경험을 제공하는 것이 저희의 최우선 과제이며, 고객님의 피드백은 저희의 노력에 대한 훌륭한 확인입니다. 숙박 중 특별히 기억에 남는 부분이 있거나 제안 사항이 있으시면 언제든지 알려주시기 바랍니다.다음에 해리슨버그를 다시 방문하실 때 다시 뵙기를 고대합니다. 친절한 말씀에 다시 한 번 감사드립니다.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Sean, Hotel Management
Dear Gregory,Thank you for sharing your feedback about your recent stay at Tru by Hilton Harrisonburg. We are thrilled to hear that you had an excellent experience!We strive to provide our guests with the highest level of service and comfort, and it is always rewarding to know when we have succeeded. Your positive remarks about your stay mean a lot to us and serve as a great motivation for our team.If there is anything specific you enjoyed or any team member who stood out during your visit, we would love to hear about it. Your feedback helps us continue to improve and maintain our standards of excellence.We look forward to welcoming you back to Tru by Hilton Harrisonburg in the future. Should you need any assistance with future reservations or have any special requests, please do not hesitate to contact us.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
12 Jun 2024 by Sean, Hotel Management
Dear Jack,Thank you for sharing your feedback regarding your recent stay at Tru by Hilton Harrisonburg. We are delighted to hear that you had a great stay with us. Your positive experience is what we strive for, and it’s wonderful to know we met your expectations.We look forward to welcoming you back on your next visit to the area. If there’s anything we can do to make your future stays even more enjoyable, please don’t hesitate to let us know.
by A verified traveler
Posted 19 May 2024
Great facility
Comment from Hotel Management
19 May 2024 by Sean, Hotel Management
Dear Rafael,Thank you so much for sharing your feedback with us. We are thrilled to hear that you found our facility great! At Tru by Hilton Harrisonburg, we strive to offer our guests a welcoming and comfortable environment, and it's wonderful to know that we succeeded in making your stay enjoyable.We take pride in maintaining our facilities to the highest standards and providing a wide range of amenities to meet the needs of all our guests. Whether you're here for business, visiting family, or just passing through, we aim to make your stay as pleasant and convenient as possible.If there’s anything specific you particularly enjoyed or any suggestions you have for us to improve further, we’d love to hear from you. Your feedback is invaluable as we continually seek to enhance our guests' experiences.Thank you once again for choosing Tru by Hilton Harrisonburg. We look forward to welcoming you back on your next visit
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
8 Jun 2024 by Sean, Hotel Management
Dear Elizabeth,Thank you for taking the time to rate your stay at Tru by Hilton Harrisonburg. We are pleased to see you had a positive experience, rating us 4 out of 5.We strive to provide the best possible service and accommodations for our guests, and your rating indicates we are on the right track. If you have any specific feedback or suggestions on how we can improve, we would love to hear from you. Your insights are invaluable in helping us enhance our guests' experiences.We hope to welcome you back soon and earn that final star!
by A verified traveler from Washington
Posted 18 May 2024
Very thoughtful design of property and rooms, great coffee and nice breakfast. Staff was exceptionally welcoming
Comment from Hotel Management
19 May 2024 by Sean, Hotel Management
Dear Angela,Thank you for your wonderful feedback! We're delighted to hear that you appreciated the thoughtful design of our property and rooms, enjoyed the coffee and breakfast, and found our staff exceptionally welcoming. Your kind words mean a lot to us, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 18 May 2024
Everything was great but the pillows. Pillows were terrible. Bring your own.
Comment from Hotel Management
19 May 2024 by Sean, Hotel Management
Dear Michael,Thank you for sharing your feedback with us. We're glad to hear that overall, you had a great experience. We apologize for the inconvenience regarding the pillows. Your comment will be shared with our team to ensure we address this issue promptly. We appreciate your recommendation and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 18 May 2024
Everything was great but the bed was hard and not very comfortable
Comment from Hotel Management
19 May 2024 by Sean, Hotel Management
Dear Patty,Thank you for sharing your feedback. We're glad to hear that you enjoyed your stay overall. We apologize that the bed did not meet your comfort expectations. Your feedback is important to us, and we will certainly look into this matter. We hope to have the opportunity to welcome you back and provide a more comfortable experience in the future.
