Ratings based on 408 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Service was friendly and room clean.
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Jeaneen,We are delighted to hear that you found our service friendly and your room clean during your stay. Your feedback is valuable to us as we strive to provide a positive experience for all our guests. If you have any further comments or suggestions, please feel free to contact us.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Julie, We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to contact us directly with any specifics of your experience so we can address them accordingly. We appreciate your time and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 11 May 2024
Not very clean, staff friendly, reasonable price
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Chris,We appreciate your feedback on our staff and pricing. For any cleanliness-related concerns, please reach out to management directly for further assistance. Your comments will help us improve our services for future guests. We hope you will give us another chance to serve you better.
by A verified traveler from Jackson
Posted 24 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Manager, Hotel Management
Hello Casey,We're thrilled to hear you enjoyed your stay with us! Should you have any feedback to share for us to improve, please don't hesitate to reach out. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Tara,We hope you had a comfortable stay with us and we look forward to welcoming you back soon.
by A verified traveler from San Diego
Posted 12 Apr 2024
I didn't stay there they didn't have a reservation for me
Comment from Hotel Management
16 Apr 2024 by Manager, Hotel Management
Hello katherine, We apologize for any inconvenience you may have experienced. We recommend reaching out to our management team directly to discuss this matter further and address any concerns you may have regarding your reservation. Thank you for bringing this to our attention.
by A verified traveler
Posted 10 Apr 2024
The staff were very friendly and helpful. The room was all we needed for our stay.
Comment from Hotel Management
12 Apr 2024 by Manager, Hotel Management
Hello Judith,We are pleased to hear that you found our staff friendly and helpful during your stay. It's great to know that the room met your needs as well. Your feedback is valuable to us, and we hope to welcome you back in the future.
by A verified traveler
Posted 10 Apr 2024
You get what you pay for. This property is close to Shawnee National Forest Locations but this isn't a high star hotel. It seems to be newly renovated but some cleaning services leave much to be desired. Tub had a huge wad of hair clogging up the drain and some of the mattress covers were questionably "clean" and looked spotty. Hallway outside the room is very echoey. The staff here were amazing and check in/out was very easy. The location of the hotel is tucked behind some parking lots with not a lot of food options nearby. If you plan on just having a place to sleep while visiting the park this place is pretty decent.
Comment from Hotel Management
12 Apr 2024 by Manager, Hotel Management
Hello Mike, We appreciate your detailed feedback and are glad to hear you found our location convenient for visiting Shawnee National Forest. We will share your positive comments about our staff with the team. Your observations regarding our facilities are duly noted for review. Should you have any further concerns, feel free to reach out to management directly for assistance.
by A verified traveler from Hernando
Posted 9 Apr 2024
Propery canceled my reservation without notifying Expedia or notifying me at check-in. Wasn't until I involved Expedia that the cancellation was admitted. Stay away from this property if you use Expedia or need a valid reservation.
Comment from Hotel Management
11 Apr 2024 by Manager, Hotel Management
Hello John, We are sorry to hear about your experience with your reservation. We recommend guests always contact the hotel directly to confirm booking details to avoid any confusion. Your feedback is important, and we will address this with our team for future improvements.
by A verified traveler
Posted 9 Apr 2024
We traveled from Kansas City to see the eclipse. They were very accommodating. Staff was great!
Comment from Hotel Management
10 Apr 2024 by Manager, Hotel Management
Hello Terry and Judy,We are delighted to hear that our staff provided excellent service during your stay. Thank you for choosing our hotel for such a special event. Your feedback is truly appreciated, and we hope to welcome you back again in the future.
