Ratings based on 735 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
We had a great stay!
Comment from Hotel Management
17 Jun 2024 by Scott, Hotel Management
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!
by A verified traveler
Posted 11 Jun 2024
Immediately had allergy/sinus flare-up. Tried two rooms without remedy. Had to leave and find another motel. Rachel at the desk was understanding and helpful.
Comment from Hotel Management
12 Jun 2024 by Scott, Hotel Management
Thank you for taking a moment to leave us some feedback from your short time with us. I am terribly sorry we were not able to get a room that worked for you. Unfortunately we clean all the rooms with the same chemicals unless we get notification from the guest before they arrive. Only then will we clean the room with less fragrant chemical. We hope you give us another opportunity to have you stay with us to show you we can exceed your expectations. Thank you again for your feedback and safe travels.
by A verified traveler
Posted 10 Jun 2024
Breakfast was 30 minutes late due to a lack of staff. $3 charge for parking in an open lot is not normal for a hotel like this.
Comment from Hotel Management
12 Jun 2024 by Scott, Hotel Management
Thank you for taking a moment to leave us some feedback. We are sorry to hear breakfast started a little late but as you can imagine, we cannot control if an employee does not show up. Our front desk jumped right in to the breakfast area and got it opened as soon as he was able to while working the front desk. I know he worked very hard to make sure all the guest in the hotel was taken care of. Again I apologize one of our team members did not show up the morning you were here. Thank you again for your feedback and and safe travels.
by A verified traveler
Posted 1 Jun 2024
Given an occupied room at check-in. Got a different room, woke up at 0100 to a stranger standing over us. No resolution. No response from management that night, or after the stay. Their room assignment system is terrible, key system is terrible, the Management experience was terrible.
The Bartender is awesome. Keep that guy. The Evening Supervisor was kind and concerned for our sake, but powerless to help. Don't recommend.
Comment from Hotel Management
4 Jun 2024 by Scott, Hotel Management
Thank you for taking a moment to leave us some insight into your recent stay with us. We are terribly sorry this happened and I spoke with your wife at the end of last week. This was an isolated incident. We had our IT dispatched as soon as this happened and our key software was fixed right away. We did end up removing over 300.00 from your stay for the last night. Again I am terribly sorry this happened I can assure you it was addressed immediately. I hope you give us another opportunity to show you that we cannot only meet but exceed your expectations. Thank you again for your feedback and safe travels.
by A verified traveler
Posted 1 Jun 2024
The pool was closed due to cleaning, That was a big reason why we picked the hotel while visiting Hershey. They did offer use of the pool next door but it was small and the water was cloudy. There was a damp smell to our room when we 1st arrived but it could have been from the AC. The staff was great and attentive, the kids loved the room. I’d stay here again when in the area.
Comment from Hotel Management
4 Jun 2024 by Scott, Hotel Management
Thank you for taking a minute to leave us some feedback from your recent time with us. I am terribly sorry the hotel pool was closed. There are times after busy days that the pool needs closed to clean it due to the high volume of guest and dirt, make up, and sweat make the water cloudy. I am happy to hear that the team members were able to leave a long lasting impression on you and your party. Thank you again for your feedback and we hope to see you again on your next trip to the area. Safe travels.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
28 May 2024 by Scott, Hotel Management
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Scott, Hotel Management
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
10 Jun 2024 by Scott, Hotel Management
Thank you for taking a few moments to leave us some feedback from your most recent stay with us. We are thrilled to hear that you found everything to not only meet but exceed your expectations while staying with us. We strive to be the best of the best Harrisburg has to offer by providing exceptional service alongside our superior accommodations. We hope to see you and your party if you are in the Harrisburg area again. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels!
by A verified traveler
Posted 11 May 2024
81 a little noisy
Comment from Hotel Management
13 May 2024 by Taylor, Hotel Management
Thank you for taking the time to share your experience with us. We apologize for the inconvenience caused by the highway. Unfortunately, there is little that can be done regarding this, however we do offer sleep kits and ear plugs to any guest that may need them. I apologize that you were not aware of this. Should you choose to stay with us again, please feel free to request a room facing away from the interstate, and we will do our best to fulfill the request. Thank you again for your feedback and safe travels!
by A verified traveler from Orlando
Posted 11 May 2024
Comment from Hotel Management
31 May 2024 by Scott, Hotel Management
Thank you for leaving us some feedback from your most recent stay with us. We are thrilled to see that you found everything to your liking. We strive to not only meet but excel passed the highest level of expectations set forth by all of our guest. We hand pick each and every one of our staff members for the position they hold as they are all very passionate about what they do and that clearly showed here. We hope we have the opportunity to have you stay with us again while visiting the central Pennsylvania area. Thank you for choosing Springhill Suites Harrisburg Hershey and safe travels.
