Ratings based on 976 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Room smelled a bit musty and could use a bit of updating but otherwise it was fine for our one night stay.
by A verified traveler
Posted 17 Jun 2024
The room and facilities were clean. We enjoyed using the swimming pool. It took a bit to get the air conditioning system working, but we were able to figure it out. We called the front desk, and the individual working said that she would be right up to look at it. She never came, but we were able to figure it out. When I went to the front desk to let her know that the air conditioner seemed to be working now, she said she was taking out the trash when I called and forgot to come up to our room (??). Everything else about our stay was good.
by A verified traveler
Posted 16 Jun 2024
The staff was very helpful & friendly, rooms clean, breakfast was excellent. The surrounding parking lots need repaired. Our room was very warm-it didn’t seem like the air conditioning was working.
by A verified traveler
Posted 16 Jun 2024
The lady at the front desk was exceptional
by A verified traveler
Posted 12 Jun 2024
Great mattresses!
by A verified traveler
Posted 6 Jun 2024
by A verified traveler
Posted 5 Jun 2024
Staff at front desk was very courteous 🙂the rooms are good for the price
by A verified traveler
Posted 30 May 2024
Shop
- [ ] Soap
- [ ] Water
- [x] Broccoli
- [x] Paper chips
I’m in town for the night visiting family & let me start this rating with the 10 out of 10 customer service. If I could rate it higher I would. Taryn at the front went so above & beyond I almost wanted to cry. It’s a Sunday & I had some confusion with the adjustment on my booking. She completely went the extra mile to help me when it was really something out of her hands and to be honest, didn’t have to do at all. Mind you it was late evening on a holiday weekend. Taryn reached out to the general manager Andy. they worked together over the phone to get my booking corrected and got me in a room in no time. Thank you both a thousand times over.
The hotel was soooo clean. From the lobby, the pool, to the room. Even the elevator smelled nice. The dinning area is up to date. The breakfast is delicious as well. The fruit wasn’t old & the cereal wasn’t stale. Ima waffle girl & had fun making them (thought I was a chef lol).
The rooms were very clean. I alway wipe rooms down whenever I arrive to a hotel & the disinfectant wipe was not dusty or filthy at all. Under the toilet seat was clean with no wet spots. The towels & the end of the toilet paper all were folded so cute & symmetrical. Loved it.
I’m so glad I got to stay here. I had a great experience and they helped make my trip go a little smoother. It’s definitely a nice family (pet free) hotel with plenty of near by food places & a target. I hope this revie
Comment from Hotel Management
30 May 2024 by Andy, Hotel Management
Thank you for the kind words. I'm glad Tayrn was able to help you out. She works hard and always goes above and beyond to help guests. I will definitely let her know about your review. I'm also glad the cleanliness of the hotel was up to your standards. We hope to see you the next time you are in town.
by A verified traveler from Norfolk
Posted 28 May 2024
Dirty bathroom
by A verified traveler
Posted 27 May 2024
I guess it wasn’t the dirtiest but still not sparkling clean. There was a metal pin on the room floor. The air in the room was stale and dank. And the pool was not clean. Also there were stains on the white linens. The hotels that prosper are the ones that go above average to make a great impression.
