Ratings based on 160 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Horrible check in process. Was told parking was free/included. She handed me a 25 dollar coupon that only lasts 24 hours. Room not like pictures. Staff unfriendly and rude. Room keys didn’t work
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 22 Apr 2024
Overall clean, convenient, pleasant staff. The only glitch was with breakfast. It was the weekend the place was packed. If you didn't get to breakfast early it was slim pickings. Not even coffee one morning.
Comment from Hotel Management
24 Apr 2024 by Zachary Wonder , Hotel Management
Dear Randolph,Thank you for choosing to stay with us at the Residence Inn Harrisburg North and for taking the time to share your feedback. I'm thrilled to hear that you found our hotel clean, convenient, and enjoyed interacting with our pleasant staff. Your kind words are truly appreciated.I'm sorry to learn about the inconvenience you experienced during breakfast. We do our best to cater to all our guests, especially during busy periods, but it seems we fell short on this occasion. Your feedback is valuable to us, and we will use it to improve our breakfast service to ensure a more enjoyable experience for all guests.Please accept my sincere apologies for the lack of coffee. We understand the importance of a good cup of coffee to start your day, and we should have been more proactive in making sure it was available. I assure you that your comments have been shared with our team, and we will work on better systems to manage high breakfast demand.Once again, thank you for bringing this to our attention. If you have any further concerns or questions, please don't hesitate to reach out to us. We value your satisfaction and would like to address any remaining issues.We hope that you will give us another opportunity to serve you in the future and provide you with the exceptional experience you deserve.Thank you.Warm regards,Zachary WonderAssistant General ManagerResidence Inn Harrisburg North
by A verified traveler
Posted 20 Apr 2024
Front desk staff isnt the best but the place makes up for it !
Comment from Hotel Management
26 Apr 2024 by Zachary Wonder, Hotel Management
Dear Cadience,Thank you for taking the time to leave a review about your recent stay at our hotel. I appreciate your feedback, as it helps us learn and improve our services. I'm sorry to hear that you didn't have the best experience with our front desk staff. We strive to provide excellent customer service, so I apologize if we fell short of your expectations. Rest assured, I will address this concern with the team to ensure we enhance our guest interactions.I'm glad to hear that despite this issue, you found our hotel to be enjoyable overall. We always aim to make our guests' stay as pleasant as possible. If you have any specific suggestions on how we can improve our front desk service, please feel free to share them with us.Once again, thank you for bringing this to our attention, and we hope to have another opportunity to welcome you in the future.Thank you.Zachary WonderAssistant General ManagerResidence Inn Harrisburg North
by A verified traveler
Posted 11 Apr 2024
Great bed and bathroom
Need more lights in couch area.
Comment from Hotel Management
24 Apr 2024 by Zachary Wonder , Hotel Management
Dear Patricia,Thank you so much for taking the time to leave us a review. I'm thrilled to hear that you found our bed and bathroom to be great, and I appreciate your feedback regarding the lighting in the couch area.Your comfort is our top priority, and we take all guest feedback seriously. I will be sure to share your comments about the lighting with our team to see how we can improve the ambiance in that area.Once again, thank you for your valuable input. We truly appreciate your patronage and hope to have the pleasure of welcoming you back to the Residence Inn Harrisburg North in the future. If you have any further feedback or concerns, please don't hesitate to reach out to us.Thank you,Zachary WonderAssistant General ManagerResidence Inn Harrisburg North
by A verified traveler
Posted 1 Apr 2024
It was a nice stay
Comment from Hotel Management
24 Apr 2024 by Zachary Wonder , Hotel Management
Dear Yola,Thank you so much for taking the time to share your feedback about your recent stay at the Residence Inn Harrisburg North. We truly appreciate it. I'm thrilled to hear that you had a nice stay with us! Our team works hard to ensure that all of our guests have a comfortable and enjoyable experience, so it's wonderful to know that we succeeded in providing that for you. If there is anything else specific that you particularly enjoyed about your stay or any staff members who stood out to you, please let us know. Your positive feedback is always welcome and greatly appreciated.Once again, thank you for choosing the Residence Inn Harrisburg North. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!Thank you,Zachary WonderAssistant General ManagerResidence Inn Harrisburg North
by A verified traveler
Posted 1 Apr 2024
Really need to improve cleanliness. And the bed was awful. Terrible sleep as there was no support and I felt the springs.
The Stagg was very professional, friendly, and accommodating
Comment from Hotel Management
24 Apr 2024 by Zachary Wonder , Hotel Management
Dear Angela,Thank you for taking the time to share your feedback with us. I truly appreciate your kind words about our professional, friendly, and accommodating staff. It's always our goal to provide excellent customer service to all our guests.I'm sorry to hear that you experienced issues with the cleanliness of your room and found the bed uncomfortable. We understand that a good night's sleep is crucial, and we apologize for any inconvenience caused. Your feedback regarding the cleanliness and comfort of the beds will be shared with our housekeeping and maintenance teams to ensure that improvements are made.If there is anything specific you would like to bring to our attention, please don't hesitate to reach out to us. We take guest feedback seriously, and we are always looking for ways to enhance our guests' experience. Your satisfaction is our top priority.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.Warm regards,Zachary WonderAssistant General ManagerResidence Inn Harrisburg North
by A verified traveler
Posted 21 Mar 2024
Such a comfortable place. Love the suite. It’s our second stay and would highly recommend.
Comment from Hotel Management
26 Apr 2024 by Zachary Wonder, Hotel Management
Dear Ann,Thank you so much for taking the time to leave such a wonderful review of your recent stay at the Residence Inn Harrisburg North! We are thrilled to hear that you found our suites to be comfortable and that this was your second stay with us. Your recommendation means a lot to us!We pride ourselves on providing a comfortable and enjoyable experience for all our guests, and it’s great to know that we were successful in doing so during your stay. We strive to create a welcoming and relaxing atmosphere, and it's fantastic to hear that you felt at home in our suites. We always value feedback from our guests as it helps us continue to improve our services.Thank you once again for choosing the Residence Inn Harrisburg North. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Warm regards,Zachary WonderAssistant General ManagerResidence Inn Harrisburg North
by A verified traveler from Kitchener
Posted 9 Mar 2024
Lily at the front desk was lovely and accommodating. The hotel is beautiful s clean. Great stay for me and my kids.
Comment from Hotel Management
26 Apr 2024 by Zachary Wonder, Hotel Management
Dear Michelle,Thank you so much for taking the time to share your feedback about your recent stay at the Residence Inn Harrisburg North. I am thrilled to hear that you had a wonderful experience with us and that Lily at the front desk provided you with accommodating and lovely service. We strive to ensure that all our guests feel welcome and taken care of from the moment they arrive.It's fantastic to know that you found our hotel beautiful and clean. We take great pride in maintaining a high standard of cleanliness throughout the property, and I'm glad it was evident during your stay. Our dedicated housekeeping team works diligently to ensure that all areas are well-maintained and comfortable for our guests.I'm delighted to hear that your kids had a great time as well. We love creating memorable experiences for families, and it's always a pleasure to know that we succeeded. If you have any specific activities or amenities that your children particularly enjoyed, we would love to hear about it. Your feedback helps us improve and continue providing excellent service.Once again, thank you for sharing your kind words about your stay with us. We value your feedback and appreciate your patronage. If there is anything else we can assist you with or if you have any further comments or questions, please don't hesitate to reach out to us.We hope to have the opportunity to welcome you and your family back in the future for another fantastic stay.Thank you.Best regards,Zachary WonderAssistant General ManagerResidence Inn Harrisburg North
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
26 Apr 2024 by Zachary Wonder, Hotel Management
Dear Corey,Thank you so much for taking the time to share your feedback with us. We greatly appreciate your perfect rating of 10 out of 10! It means a lot to us to hear that you had such a positive experience at the Residence Inn Harrisburg North.Your satisfaction is our top priority, and we're thrilled to hear that we were able to meet your expectations. It's always our aim to provide exceptional service to all our guests, and we're glad that we succeeded during your stay. If you have any specific compliments or shout-outs to any of our staff members, please let us know, as we would love to recognize their outstanding efforts.Once again, thank you for choosing the Residence Inn Harrisburg North. If you have any further comments or suggestions, we would be delighted to hear from you.Thank you.Kind regards,Zachary WonderAssistant General ManagerResidence Inn Harrisburg North
