Ratings based on 984 Verified Reviews
3.9 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Very nice
Comment from Hotel Management
30 Apr 2024 by Randy, Hotel Management
Thanks for rating your visit with us. We want the best for our guests and are excited to learn we achieved it with your stay.Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager
by A verified traveler
Posted 28 Apr 2024
Very nice for swimming. A guest pool room and a nice dining room on premises.
Comment from Hotel Management
30 Apr 2024 by Randy, Hotel Management
Thank you for your business and feedback, Rita. We are happy you had an enjoyable Red Lion Hotel Harrisburg Hershey experience. We appreciate your business and hope to have you back again. Kindest regards,Randall J. Stuart, CHA, CHMEGeneral Manager
by A verified traveler
Posted 22 Apr 2024
Overall Nice hotel but disappointed that kids could not play pool. They were not allowed in gym or hot tub. It said online there were board games and puzzles but they said at hotel there were none. The grounds were beautiful and the pool was big and it was heated so that was a plus. I would stay again if I did not have the kids with me.
Comment from Hotel Management
22 Apr 2024 by Randy, Hotel Management
Thank you for sharing your Red Lion Hotel Harrisburg Hershey experience with us. We appreciate feedback from our valued guests. My apologies for the confusion with the board games and puzzles. We stopped offering that several years ago. Children under the age of 18 are not permitted in the Jacuzzi. We will allow children 12-18 in the exercise room with their parents. Thank you for your business. We welcome the opportunity to serve you again.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager
by A verified traveler
Posted 22 Apr 2024
I loved that the front desk staff upgraded my son and i to a "quieter" part of the hotel and a bigger room from where we were, on their behalf. Just to make up for not having breakfast in the morning. We loved the pool, arcade, and playground area. Definitely will be staying here again!
Comment from Hotel Management
22 Apr 2024 by Randy, Hotel Management
We are delighted to receive such wonderful feedback, thanks. We enjoy offering complimentary room upgrades whenever available. Thank you for your business. We look forward to welcoming you back again. Breakfast is on us - #smiles.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager
by A verified traveler
Posted 15 Apr 2024
Everyone
Comment from Hotel Management
16 Apr 2024 by Randy, Hotel Management
Thank you for your business and rating, James. We are thrilled to learn that you had a wonderful experience with us. We hope to welcome you back again.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager
by A verified traveler
Posted 7 Apr 2024
It was very clean and professional
Comment from Hotel Management
7 Apr 2024 by Randy, Hotel Management
Thanks for sharing your Red Lion Hotel Harrisburg Hershey visit with us. Clean and accommodating are qualities we want everyone to experience when they visit the friendliest hotel in the country. We appreciate your business and hope to welcome you back again.Friendliest regards,Randall J. Stuart, CHA, CHMEGeneral Manager
by A verified traveler
Posted 2 Apr 2024
Check in was quick, efficient and very welcoming.
Comment from Hotel Management
2 Apr 2024 by Randy, Hotel Management
It's wonderful to read your recent stay was very good. We appreciate when a valued guest shares their experience with us. Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager
by A verified traveler
Posted 1 Apr 2024
The customer service was great. Randy the owner contacted me after my stay, because I was disappointed due to the hot tub not working. He made everything right by me, and gave me a complimentary stay for the inconvenience. Many hotels wouldn’t do that, but this one did and I appreciated it very much. The rooms are nice and clean. Parking is convenient also. I do recommend this hotel for your getaway!
Comment from Hotel Management
2 Apr 2024 by Randy, Hotel Management
We appreciate your time and courtesies in sharing your recent Red Lion Hotel Harrisburg Hershey experience. Our hospitality promise is centered around meeting the expectations of our valued guests. If for some reason we don't, we promise to make it right. The hot tub is back up and running! We look forward to welcoming you back again soon.Kindest regards,Randall J. Stuart, CHA, CHMEGeneral Manager
by A verified traveler
Posted 1 Apr 2024
Staff was super friendly, got a nice upgrade on my room. Jon was super helpful too.
Comment from Hotel Management
1 Apr 2024 by Randy, Hotel Management
We are pleased to read you enjoyed the complimentary room upgrade, and the service provided by Jon. We strive to exceed our valued guests' expectations 24/7.Thank you for your business.Kind regards,Randall J. Stuart, CHA, CHMEGeneral Manager
by A verified traveler
Posted 1 Apr 2024
We loved the property and the check in clerk. Dinner take out at the neighboring gas station was HORRIBLE but that’s not your fault!
Comment from Hotel Management
1 Apr 2024 by Randy, Hotel Management
Thank you for taking a moment to share your experience with us. We value guest feedback and appreciate when they acknowledge the performance of a team member. Heather will be happy to learn of your kind words.Thank you for your business.Best regards,Randall J. Stuart, CHA, CHMEGeneral Manager
