Ratings based on 996 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Philadelphia
Posted 17 Jun 2024
Pleasant staff and clean room. I will stay again
by A verified traveler
Posted 17 Jun 2024
Upon arrival we were told that the hotels computer system had been down all day and they could not assist us with a room. They could not give us any information and were unwilling and actually rude. We had to get another hotel and I am still waiting for Hilton to respond to my request for a refund. Unbelievable how bad customer service is at Hilton.
by A verified traveler
Posted 16 Jun 2024
Clean room, but the bathroom could use a face lift. The AC was very loud, which made it a bit hard to sleep comfortably.
by A verified traveler
Posted 14 Jun 2024
Great place to stay! Comfortable beds, great staff, great breakfast. My preference place when I come to Harrisburg
by A verified traveler
Posted 9 Jun 2024
Very well maintained and the room was extremely comfortable. Nice place to stay
Comment from Hotel Management
14 Jun 2024 by Alona Sims, GSM, Hotel Management
Thank you for choosing to stay with us and leaving such a wonderful review. We look forward to seeing you again!
by A verified traveler
Posted 28 May 2024
This is an extremely nice hotel.
Comment from Hotel Management
29 May 2024 by Alona Sims, GSM, Hotel Management
Hi Mary! Thank you for choosing to stay with us and leaving such an awesome review. We look forward to hosting you again!
by A verified traveler
Posted 26 May 2024
I stayed in this hotel on the holiday weekend in May. The cost of the room was very high and I was shocked to learn that breakfast was not included. I was initially impressed with the cleanliness of the hotel. It was dated but in very good condition.
The room was very clean and well maintained, however the heating/air conditioning unit fan was very noisy and could not be turned off. I contacted the desk and was told it would go off automatically.
Since the fan did not stop all night it resulted in a very poor night’s sleep.
When we checked out I reported my concern to the staff at the desk. She said she would speak to her supervisor who would follow up. After I returned home I made three phone calls, had assurances that I would be called but have not had any follow up.
Comment from Hotel Management
14 Jun 2024 by Alona Sims, GSM, Hotel Management
Hi Ms Rosemary,I am so glad we finally got a chance to speak over the phone. Thank you for your patience and understanding. We look forward to seeing you again in the future!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
14 Jun 2024 by Alona Sims, GSM, Hotel Management
Thank you for choosing to stay with us and leaving such a great rating! We look forwart to seeing you again!
by A verified traveler
Posted 7 May 2024
Check in process was easy, staff was pleasant and helpful. The building was clean and tidy. Great service!
Comment from Hotel Management
29 May 2024 by Alona Sims, GSM, Hotel Management
Hi Andrea!Thank you for choosing to stay with us and leaving such an awesome review. We look forward to seeing you again!
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
29 May 2024 by Alona Sims, GSM, Hotel Management
H Marvin, I'm sorry to see that your stay with us wasn't quite up to par. Please let us know if there is anything we can do in the future to make your stay better.
