Ratings based on 861 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
This hotel is extremely old, needs a total makeover nothing is like online pictures you can smoke in there which I wasn’t aware, towels rough & hard. Breakfast was nothing to brag about
Only decent in hotel was the pool itself nothing else not even the pool chairs and table . Rooms smell like smoke and hallways . Mildew smell. The 2 guys that worked while we were there were very nice. I tried my best to get out of our reservations but couldn’t . Never again would I stay there .
Comment from Hotel Management
19 Jun 2024 by Hotel Manager, Hotel Management
Dear Sylvia,Thanks for your stay at our hotel. We are sorry to hear you it was not as per your expectations, and nothing seemed to be right during your stay with us. We have seriously taken note of all the points as mentioned in your review and will take the necessary steps to improve staying experience and ensure that your next stay at our hotel will be a memorable one. Please visit us again. Sincerely, Hotel Manager.
by A verified traveler
Posted 17 Jun 2024
Lobby had a distinct moldy smell, room smelled like cigarette smoke. There was a hole in the wall in the restroom. The staff was most helpful.
Comment from Hotel Management
19 Jun 2024 by Hotel Manager, Hotel Management
Dear Kimberly,Thank you for your review! We're thrilled to hear that our staff was most helpful during your stay. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests. Sincerely, Hotel Manager.
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
19 Jun 2024 by Hotel Manager, Hotel Management
Dear Gavin, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Hotel Manager, Hotel Management
Dear Melinda, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager.
by A verified traveler
Posted 2 Jun 2024
Everything was great except the hairdryer didn’t work.
Comment from Hotel Management
3 Jun 2024 by Hotel Manager, Hotel Management
Dear Felipe,We're glad to hear that you had an overall great experience during your stay with us. However, we apologize for the inconvenience caused by the hairdryer. Your feedback is valuable, and we'll address this issue promptly to ensure a more seamless experience for you and our future guests. Sincerely, Hotel Manager.
by A verified traveler
Posted 30 May 2024
Nice people, knowledgeable staff. Very clean
Comment from Hotel Management
1 Jun 2024 by Hotel Manager, Hotel Management
Dear Travis,Thank you for your kind words! We're delighted to hear that you had a positive experience with our friendly and knowledgeable staff. Maintaining a clean environment is a top priority, and we're thrilled that it contributed to your stay. We look forward to welcoming you back in the future.Sincerely, Hotel Manager.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
19 Jun 2024 by Hotel Manager, Hotel Management
Dear Juan, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager.
by A verified traveler
Posted 26 May 2024
Check in was so smooth and receptionist was nice. Had a nice selection for breakfast.
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Yaslin,We're thrilled to hear that your check-in experience was smooth and that our receptionist was nice. Providing excellent service is our priority, and we're glad we make your stay enjoyable from the start. It's also great to hear that you enjoyed our breakfast selection. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely, Hotel Manager.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Michelle,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Hotel Manager, Hotel Management
Dear Juliana, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager
