Ratings based on 27 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bordentown
Posted 21 Dec 2023
The best part about the property was staff and the food at the on site restaurant. The staff was always ready to help with a smile on their face and greeted everyone with respect. Food was excellent.
However, the room I stayed in was terrible. The room was below average. Bedsheets had stains on it which is a big no no in hospitality business. There was no heat in the room. I did try calling the front desk but didn’t get through them. Bathroom was in terrible condition. Shower door was not functioning properly. There was no hot water at all considering winter time.
Overall, not happy with the rooms as I had two separate bookings.
by A verified traveler
Posted 15 Jun 2023
Very courteous and forthcoming staff.
Comment from Hotel Management
21 Jul 2023 by Front Office Manager, Hotel Management
Greetings from Amatra by the Ganges!!!Thank you for rating us on this esteemed platform
by A verified traveler from LONDON
Posted 11 Apr 2023
The place was falling apart. Leaky taps, insufficient towels, limited breakfast options, no gym. Not a property suitable for travellers used to a certain basic standard. We're afraid we will not return.
Comment from Hotel Management
18 Apr 2023 by Revenue Manager, Hotel Management
Dear Mr. Rohit, Greetings from Amatra by the Ganges!!! “Thank you for your stay with us and your subsequent valuable feedback. We are concerned regarding the shortcomings during your stay; these are being taken up with the concerned departments and to take corrective measures for the future. It was indeed a pleasure of being a part of your trip to this city and we look forward to welcoming you again.
by A verified traveler
Posted 23 Feb 2023
Location is not something you would feel right about, but the property and services are amazing. Had a great time.
Comment from Hotel Management
2 Mar 2023 by Amatra Hotels, Hotel Management
Thank you for rating us on this esteemed platform and hope to serve you even better on your next visit!
by A verified traveler
Posted 20 Jan 2023
Comment from Hotel Management
13 Mar 2023 by Amatra by the Ganges, Hotel Management
Thank you for rating us on this esteemed platform and hope to serve you even better on your next visit!
by A verified traveler
Posted 13 Nov 2022
Nice hotel. Good service. Shower door was broken, not in the best condition. Spa has no hot water you can’t shower there. And most items on the spa menu aren’t even available so that was disappointing. But it is a comfortable stay with great food in the restaurant.
Comment from Hotel Management
16 Nov 2022 by Amatra Hotel, Hotel Management
Dear Ms. Jean, Greetings from Amatra by the Ganges!!! “Thank you for your stay with us and your subsequent valuable feedback. We are concerned regarding the shortcomings during your stay; these are being taken up with the concerned departments and to take corrective measures for the future. It was indeed a pleasure of being a part of your trip to this city and we look forward to welcoming you again.
by A verified traveler
Posted 29 Jun 2022
by A verified traveler
Posted 4 Apr 2022
Great property. Great view! Good food!
Highly recommend
by A verified traveler
Posted 7 Mar 2022
It was not what I had expected & what I had seen in photos while booking. For e.g., I booked a room with bathtub in balcony & it was not available when we checked in. Services were too slow. Frequent power cuts were so annoying. The room was shouting for maintenance, for instances, the blinds behind the bed were all broken which shunned the privacy. It was not at all worth the hefty amount of money I spent on booking it.
by A verified traveler
Posted 28 Jun 2021
