Ratings based on 941 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
I have the reservation for four days but vacated on second day itself because the property is very old not so clean and I see bugs as well.
by A verified traveler
Posted 16 Jun 2024
Very convenient hotel!
Comment from Hotel Management
17 Jun 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Christin,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HARDEEVILLE. It's great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof we are happy to know that the hotel was very convenient. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Jun 2024
Room was very clean comfortable, good air conditioning.
Comment from Hotel Management
10 Jun 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Nathanael,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HARDEEVILLE. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to know that the room was very clean, comfortable and you had good air conditioning. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Jun 2024
Perfectly adequate if you just need a bed. There were two doors leading from the outside to our hall, which were equipped with keycard locks so that only guests could enter. Both nights we were there, the staff had propped them open, which felt very unsafe. There were only three tables in the dining room, so we had to carry our breakfast outside to eat since there was no room.
Comment from Hotel Management
7 Jun 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Nickolas,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HELEN. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the safety, the limited tables in the dining room and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, it's so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Jun 2024
It’s not a family hotel it’s mainly for foreign workers. Needs a deep deep cleaning the floors were filthy. Staff and workers were India and not friendly at all. They allowed loud customers with drinking and drug use.They entered our rooms with privacy on door. Party at pool not inviting. Thankful beds slept good and a male was on our trip
Comment from Hotel Management
7 Jun 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Betty,We are sorry to hear your recent experience at the RED ROOF INN HARDEEVILLE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Jun 2024
This hotel was exactly what I needed for an affordable price. Was it the nicest hotel I have ever stayed in? No. But it was clean the staff were friendly and the area was ok. I would definitely book here again while traveling.
Comment from Hotel Management
7 Jun 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Melindasue,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HARDEEVILLE. It's great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we are happy to know that the staff was friendly, the rates were affordable and all the positives that you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide you with a greater accommodation.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Jun 2024
Average motel for the price good location. The room was clean and that’s important!
Comment from Hotel Management
5 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Tyrone, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN HARDEEVILLE regarding the good price, location and clean room. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Jun 2024
the area is dated and also there are several feral cats on the property and the run down property next door
Comment from Hotel Management
4 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Scott, Thank you for taking the time to tell us about your experience at the RED ROOF INN HARDEEVILLE. I am sorry that your experience did not meet your expectations. The situation you highlighted is truly regrettable. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Guillermo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HARDEEVILLE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler from Atlanta
Posted 2 Jun 2024
Overall it was decent. Breakfast options were poor — hardly any warm food.
Comment from Hotel Management
2 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Debantur, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN HARDEEVILLE. I do apologize the breakfast was not up to your standards. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
