Ratings based on 218 Verified Reviews

4.2 out of 5
80% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 8 Jul 2019
The facilities were not totally bad, but I did not want to get my shoes off at entrance (if we had to do that, we wanted the slipper there, not in our room.)
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Jul 2019 on Hotels
5 out of 5
by Tripat from Rochester, Kent, UK

Great Immersive Japanese Experience!

Posted 27 Jun 2016 on Hotels
Absolutely Brilliant, if you are willing to accept No Signs in English, and Staff severely limited in the English language! I loved it!
2 out of 5
by A verified traveler

2 star ryokan/business hotel

Posted 30 May 2016 on Hotels
The customer service was great but I won't go back to this hotel... The wall paper was disgusting. It must be smoking room before. It was yellowish and dirty with nicotine stains. We also didn't like their mattress. It was very hard and not comfortable at all. It's time to renovate the hotel.
3 out of 5
by Kwok Wai

Good onsen but poor room temperature

Posted 19 Oct 2015 on Hotels
The temperate set for the air-conditioning of the room was very high and made us uncomfortable. The onsen was good though, very convenient.
5 out of 5
by Brian from North Wales

Kuki Area Japan

Posted 31 Mar 2015 on Hotels
Needed an overnight in the area. Hotel was very good. Mainly used by Japanese as it is a little out of the main tourist areas but if you need to be in or close to Kuki then this is good value.
4 out of 5
by A verified traveler

Posted 8 May 2024
忘れ物をしてしまい、着払いで送っていただきたいとお願いした所、元払いで早々に対応して下さりました。 とても助かりました。 ありがとうございました。
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 May 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Mar 2024
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Mar 2024