Ratings based on 884 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
We arrived for an early check-in via the mobile app and were told that meant nothing basically. We also came back at the allotted time to a downstairs lobby full of hot, humid air and several other parties going through the same ordeal or worse, having the hotel blame the guests for not following unclear instructions. Everytime the a/c clicked on a very powerful mold smell would permeate the room! The pull out sofa bed was stained and so thin, my other guest just pulled the pillows of of it to sleep on the floor. They also made you pay an extra $10 just to park your car where you already purchased your room.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Crystal, thank you for sharing your experience. We're sorry to hear you encountered difficulties with the check-in process and experienced discomfort with the air quality and furnishings in your room. Your comments regarding the parking fee have been noted. We will use your feedback to improve the overall guest experience.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
We appreciate your feedback, Jami.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
by A verified traveler
Posted 15 May 2024
I liked that it was within easy distance of airport and residence of my friend. It was a standard hotel/suite with nice amenities.
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Paulette, thank you for sharing your positive feedback about TownePlace Suites Arundel Mills BWI Airport. We're delighted that you appreciated our convenient location and amenities. We hope to welcome you back soon!
by A verified traveler
Posted 15 May 2024
Lights weren’t working properly in room
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Carolyn,Thank you for bringing this to our attention. We continuously strive to maintain high standards for our guests. Your feedback is important, and we will ensure any concerns with lighting are promptly addressed. The TownePlace Suites Arundel Mills BWI Airport team looks forward to your next visit.
by A verified traveler
Posted 12 May 2024
I asked for a beddings in the front desk and she immediately delivered it in person , good service , I’m very happy and really appreciate it ,it was around 7 pm 5/11/2024.
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Cleofe, it's wonderful to hear that you felt well taken care of during your stay at the TownePlace Suites Arundel Mills BWI Airport. It's a pleasure to serve guests promptly, especially when it comes to comforts such as bedding. We're delighted that your interaction with our front desk colleague contributed to your overall satisfaction. We hope to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 11 May 2024
Good location from BWI Airport, shopping and eateries.
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Gloria, thank you for sharing your experience with TownePlace Suites Arundel Mills BWI Airport. It is wonderful to hear that our location was convenient for your needs. We hope to see you again soon!
by A verified traveler
Posted 28 Apr 2024
Does not meet the standards of a Marriott property. Bed , pillows, & bathroom is out dated.The walls & corners the halls and rioms are damaged. The facility needs work
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Monicacarleen, we appreciate your feedback, and are mindful of your observations about our furnishings and maintenance. Though we strive for the highest standards, we acknowledge there is always room for improvement. We have taken note of your comments and will relay them to the appropriate departments to address and rectify these matters. We hope for an opportunity in the future to provide you with an experience that meets and exceeds expectations.
by A verified traveler
Posted 21 Apr 2024
Friendly staff at this hotel. It was so convenient to the mall. The room was comfortable. I would stay again.
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Sheila, we are thrilled to hear about your positive experience at TownePlace Suites Arundel Mills BWI Airport. We're happy to know our team members were welcoming and you found the location perfect for access to local shopping. We're also glad that the comfort of the room made your stay enjoyable. We look forward to welcoming you back in the future.
by A verified traveler
Posted 14 Apr 2024
The property did not have breakfast do to the cook not coming to work and was not even willing to make coffee for the the customers
Comment from Hotel Management
15 Apr 2024 by Customer Service, Hotel Management
Keyshawn, we're disappointed to hear about your recent experience. Normally, our morning offerings, including breakfast and coffee, are a high point for our guests. We apologize for disappointing you in this regard and we're looking into the circumstances that led to this issue. Thank you for bringing this to our attention. We hope you'll consider giving us another opportunity to provide a better experience in the future.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Customer Service, Hotel Management
Felisha, thank you for your stellar rating of TownePlace Suites Arundel Mills BWI Airport. It's uplifting to know guests like you have an enjoyable stay with us. We sincerely appreciate your feedback and look forward to welcoming you back in the future.
