Ratings based on 714 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
The renovations are great! The staff is fabulous!
Comment from Hotel Management
28 May 2024 by Dani Gordon Asst. Front Office Manager, Hotel Management
Thank you for taking the time to provide feedback on your stay! I am so glad to hear that you love the renovations. It is always encouraging to hear positive feedback after upgrades. I hope we can welcome you back soon.
by A verified traveler
Posted 12 May 2024
This is a beautiful hotel in a great location!
Comment from Hotel Management
12 May 2024 by Dani Gordon Asst. Front Office Manager, Hotel Management
Karin,Thank you for taking the time to provide feedback on your stay. I am glad that you enjoyed your stay! I hope we can welcome you back again soon.
by A verified traveler
Posted 6 May 2024
This is a wonderful hotel, beautifully situated with a great restaurant and bar! The rooms are clean and the staff is very friendly.
Comment from Hotel Management
6 May 2024 by Dani Gordon Asst. Front Office Manager, Hotel Management
Karin,Thank you for taking the time to provide feedback on your stay. I am so glad that you enjoyed your stay with us. I hope we can welcome you back again soon.
by A verified traveler
Posted 19 Apr 2024
The hotel was refinishing the floors in the lobby. They didn't alert the guests and took both the guest elevator AND the stairs out of service, funneling guests through a single service elevator. Besides being dangerous for emergency exits, it created a long backup for the lone service elevator at the busy checkout time in the morning.
I also caution on having a room on the 5th floor. The rooms are tiny and there is no place to even unpack a suitcase - no dresser, no drawers, etc. The bathroom had a pedestal sink and no shelf or space for toiletries.
Comment from Hotel Management
19 Apr 2024 by Dani Gordon Asst. Front Office Manager, Hotel Management
Joan,Thank you for taking the time to provide feedback on your stay. I am sorry that your stay was disrupted by our remodel. We are doing our best to keep from interrupting our guests' experience but, unfortunately, we had to pivot at 11 pm which did not leave time to notify guests. Regarding the room size, we are a historic hotel and have many different-sized rooms. If you decide you would like to stay with us again, please call us, and we will hand-select a room with more space for you.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
3 May 2024 by Dani Gordon Asst. Front Office Manager, Hotel Management
Cajun,Thank you for taking the time to provide feedback on your most recent stay. I am glad that you enjoyed your stay. I hope we will be welcoming you back soon.
by A verified traveler
Posted 8 Apr 2024
Our room was ready early and checkin went very easily. There was some confusion as to whether breakfast of some type was included, coffee is available but not food. The elevator was quick and quiet to our room. It was a large room with a king size bed and a large bathroom with a walk-in shower.
A glove from a previous occupant was left in the armchair. So I’m not sure how meticulous the service between stays is. A larger issue for us was that the fitness center was closed. There was an offer of using Dartmouth’s gym which was down the street. Unfortunately one of us is post knee surgery and the walk down the street was not useful. This was a disappointment. Two smaller issues were that while bar soap was provided for the shower, there was no place to put it in the shower. We wedged it between the shampoo and conditioner and then it would squeeze out and land on the shower floor. Not terrible but not safe for showering. The other small issue is that there was no way to read the ingredients in the Nespresso pods and as a person with dairy allergies, I was hesitant about using the in room coffee. I went downstairs and got coffee on the first floor.
The bed was very comfortable and the tv was large and easy to use. Our room fronted on Main Street and there was no noise at all from the street, just great. The people working the front desk and the car valets were very personable and helpful. The people made our stay a good one while sorry the fitness center was closed.
Comment from Hotel Management
12 Apr 2024 by Dani Gordon Asst. Front Office Manager, Hotel Management
Hello Carolyn,I am sorry to hear that you had some issues with the room. We will look into addressing them. I am glad the rest of your stay was enjoyable. I hope we can welcome you back.
by A verified traveler
Posted 2 Apr 2024
Amazing place. Ice machine was broken but not a big deal. PINE is a great restaurant.
Comment from Hotel Management
7 Apr 2024 by Dani Gordon Asst. Front Office Manager, Hotel Management
James,Thank you for your kind words! I am so glad you enjoyed your stay with us. I hope we can welcome you back soon.
by A verified traveler
Posted 31 Mar 2024
The Hanover Inn is the best of the best!!
Comment from Hotel Management
1 Apr 2024 by Dani Gordon Asst. Front Office Manager, Hotel Management
Debbie,Thank you so much for the kind words. I am so happy to see you enjoyed your stay. We hope to welcome you back again soon.
by A verified traveler
Posted 19 Mar 2024
This hotel is perfect !
Comment from Hotel Management
19 Mar 2024 by Dani Gordon Asst. Front Office Manager, Hotel Management
Ana,I am so glad to hear that you enjoyed your stay! It's always a pleasure to hear that you found the hotel "perfect". I hope we can welcome you back again.
by A verified traveler
Posted 16 Mar 2024
we had a great time,,and loved it, so close to the college, People were super friendly. Word of caution, do the Valet! dont park on the street, they will ticket you. Def comingback!
Comment from Hotel Management
18 Mar 2024 by Dani Gordon Asst. Front Office Manager, Hotel Management
Hi Jesse,I am so glad to hear that you had such a great stay. Parking on the street is not a great option in Hanover, as you mentioned they will ticket. We look forward to your next stay.
