Ratings based on 226 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
15 Apr 2024 by The Ann Hanoi Hotel & Spa team, Hotel Management
Dear Mr. Long, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
10 Apr 2024 by The Ann Hanoi Hotel & Spa team, Hotel Management
Dear Mr. Roman,Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review.We are delighted to learn that you had a great experience staying with us and particularly valued our hotel.It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future.
by A verified traveler
Posted 25 Mar 2024
The location was great and the hotel was lovely. All the staff were fantastic and made our stay so memorable. Thank you ❤️
Comment from Hotel Management
26 Mar 2024 by The Ann Hanoi Hotel & Spa team, Hotel Management
Dear Ms. Riyani,Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review.We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. Your aprreciation on the service provided by our colleagues is truly heart-warming and it will be definitely be shared with our whole team.It was a pleasure for us to be at your service and we hope to have another opportunity to welcome you back in the near future.Safe travel until then!The Ann Hanoi Hotel & Spa team,
by A verified traveler
Posted 10 Feb 2024
Outstanding staffing, professional and friendly but it took them more than 40 min to give us the clean towels that we requested. We booked an extra night, previous nights were with the Gate1 tour, and they wouldn't give us the breakfast buffer that we had with Gate 1. We could have booked at another hotel in the Old Qtr that was cheaper ($15 USD) and has better reviews. BTW, the breakfast buffer has fewer selections compared with other hotels that we stayed and the food quality was just average. I gave 3.5 stars mainly due to the outstanding staffing.
Comment from Hotel Management
15 Feb 2024 by The Ann Hanoi Hotel & Spa team, Hotel Management
Dear Mr. Kevin,Thank you for choosing The Ann Hanoi for your recent visit to Hanoi and for taking the time to share this precious review.We deeply apologize that you had to wait long to received the requested clean towels and we will work internally with our team to ensure up-to-standard service quality.Regarding this booking of yours, you booked for a room-only reservation, thus daily breakfast buffet is not included.Your comments on our selections and quality of our breakfast buffet are well acknowledged and will be discussed with our management team to ensured that we can deliver better to our beloved guests.Once again, we are wholeheartedly regretful that our service did not meet your expectation. We, the team of The Ann Hanoi who always strive for excellent service delivery, solemly acknowleded our shortcomings and hope to have another opportunity to better serve you in the near future.With warmest regards,The Ann Hanoi Hotel & Spa team,
by A verified traveler
Very good
Posted 18 Dec 2023 on HotelsComment from Hotel Management
19 Dec 2023 by The Ann Hanoi Hotel & Spa team, Hotel Management
Dear Ms. Sally,We are delighted to hear that you are satisfied with your stay at The Ann.Our team always strives for exceptional guest experience and we hope that we hope to have another opportunity to serve you in the near future.Best regards,The Ann Hanoi Hotel & Spa.
by A verified traveler from New Canaan
Posted 3 Dec 2023
Good value for money with a very nice spa. Extremely helpful and attentive service.
Comment from Hotel Management
6 Dec 2023 by Hotel Management, Hotel Management
Dear Mr. Peter Bro, Thank you for choosing us for our stay!We are delighted to know that you are satisfied with our service. Looking forward to welcoming you back in the near future. Wish you all the best,The Ann Hanoi Hotel & Spa team.
by A verified traveler
We definitely recommend the Ann Hanoi
Posted 1 Nov 2023 on HotelsOur room was very nice. The staff very friendly and helpful during checkin, dining and checkout. Professional and curteous throughout our stay. Convenient location for sightseeing.
Comment from Hotel Management
1 Nov 2023 by The Ann Hanoi, Hotel Management
Dear Mr. Michael, Thank you for your very generous comment regarding your recent stay with us. We are happy to hear that you are satisfied with our service and do hope to have chance to welcome you back in the near furture.Best regards,
by A verified traveler
Posted 14 Sep 2023 on Orbitz
First I want to say that it’s a really nice hotel to stay at. It’s beautiful and spacious. The staff is also nice.
BUT I don have to say that they are currently doing some renovations and it’s VERY loud. They even start at 8h45 am this morning.
Renovation can be inevitable but they should tell us upon arrival. Not even a comment about it. Plus we had the room at the 10th floor as they do the construction at floor 11..
For compensation, they could offer a happy hour or discount at the restaurant.. nope. Nothing.
They even make me pay my btl of water as I was checking out en mention that with all the trouble it would have been a minimum.
Hopefully it will be finish soon cause otherwise I really like the hotel and I recommend it. Maybe just ask to be put on a lower floor or ask when they are working / or if it’s finish
Comment from Hotel Management
15 Sep 2023 by The Ann Hanoi, Hotel Management
Dear Ms. Carreau,Thank you for your precious comment regarding the recent stay with us. Please be rest assure that the maintenance is temporal and will end soon. This maintenance is necessary with our expect to bring valued guests with better services. Once again, thank you for your support us so far and please accept our most sincere apology for any inconvenience caused. We look forward to welcoming you back in the near future. Best regards,
by A verified traveler
Posted 28 Aug 2023
Nice hotel undergoing some renovations Safe and clean. Nice staff.
Comment from Hotel Management
8 Sep 2023 by The Ann Hanoi, Hotel Management
Dear Ms. Debra,Thank you for choosing us for your stay. We are glad that you are satisfied with our services and staff and look forward to welcoming you back int he near futher. Many thanks and best regards,
by A verified traveler
Posted 21 Mar 2023 on Hotels
Comment from Hotel Management
23 Mar 2023 by Trang Dang, Hotel Management
Dear Valued guest, Thank you for your generous review regarding your recent stay. We are truly motivated a huge by this. We look forward to welcoming you back in the near future. Many thanks & Best regards,
