Ratings based on 384 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hayes
Posted 9 May 2024
Comment from Hotel Management
11 May 2024 by Dan Lai, Hotel Management
Dear Value Guest, Thank you for your kind feedback after staying with us at Sunline Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Sunline Hotel Team.
by A verified traveler
Posted 9 Apr 2024
The staff the staff the staff. I literally felt like I was walking into a 5 Star hotel with the way I was treated.
As soon as I stepped out of the taxi a member from the staff whisked my bags away to my room. Check in was fantastically easy and the person I would have to say I interacted with the most was Long. This guy was a Rockstar for service. Constantly checking in to make sure everything was ok. Professional, friendly, great english speaker and a wonderful person to have working at the hotel.
I will always book this hotel every time I am in Hanoi.
Air con was good. Wifi was decent durring the day but will throttle down a bit late at night just fyi for remote workers.
Comment from Hotel Management
4 May 2024 by Dan Lai, Hotel Management
Dear Value Guest, Thank you for your kind feedback after staying with us at Sunline Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Sunline Hotel Team.
by A verified traveler
Posted 26 Feb 2024
The front desk staff are excellent. The hotel is clean and is the best hotel we stayed at in Vietnam. The breakfast can be improved, more fruit, perhaps.
by A verified traveler
Posted 23 Jan 2024 on Hotels
The hotel is clean and in the great location. My flight delayed due to heavy snowstorm in Vancouver so I missed 2 flights. The hotel helps me to reschedule the Halong Bay tour and cancel the other tour without fees. The staffs are very helpful and friendly. Special Mr. Long who greets the guests in dining room every morning and do his best to make the guests feel welcome.
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
4 Jan 2024 by Hotel's team, Hotel Management
Dear Suat Theng Doris, Thank you for spending time to stay at our Sunline Hotel! We would like to express our honor and our appreciation and we do hope to have you you again soon! RegardsHotel's team.
by A verified traveler
Posted 21 Dec 2023
Very close to Hoan Kien Lake.
Comment from Hotel Management
4 Jan 2024 by Hotel's Team, Hotel Management
Dear Gerald, Thank you for your nice score about Sunline hotel! I hope to see you review next time! Regards
by A verified traveler
Posted 8 Dec 2023 on Hotels
Comment from Hotel Management
4 Jan 2024 by Hotel's team, Hotel Management
Dear Leah, Thank you for your nice score about Sunline hotel! I hope to see you review next time! Regards
by A verified traveler
Posted 6 Dec 2023
Beautiful hotel right in the center of good cafes, restaurants and bars, easy 3-minute walk to the lake view. In the midst of The old city center, traffic is chaos but this hotel is on a quiet corner, really well located. Room and bathroom were spotless and high quality.
Comment from Hotel Management
6 Dec 2023 by Sunline Hotel Team, Hotel Management
Dear Mrs. Dvorak,First and foremost, all the members serving at Sunline Hotel would like to express our gratitude to you for your stay in our hotel! It is a great honor to all of us to be at your service. We always focus on providing a pleasant experience to our guests. Therefore, receiving your kind words about our hotel is such a heart-warming experience for us. Hopefully, in the future, Sunline will continue to be your choice of stay when you pay a visit to Hanoi. Once again, thank you and have a good day!Best regards,
by A verified traveler
Posted 19 Nov 2023
Hotel was very clean with good amenities, and is in a great location in the Old Quarter. Large variety of restaurants and shops nearby as well as Hoan Kiem Lake which had many weekend events going on. Despite the bustling location, rooms were quiet and peaceful though. The staff was also incredibly kind and helpful. They helped us to communicate with locals, organize ride services, and gave recommendations for navigation and food. The customer service manager at the Paon location even sprinted after our van to make sure we got the correct ride. Would definitely recommend this location to anyone staying for a short or even longer period of time, and would return to it if we are in Hanoi again.
Comment from Hotel Management
21 Nov 2023 by Sunline Hotel Team, Hotel Management
Dear Ms. Lee and Ms. Ashley,First of all, the staff members at Sunline Hotel would like to send our sincerest gratitude for your stay. This is heart-warming feeling to hear about your experience at our hotel. Your kind words are great encouragement to all of employees working inside the hotel. Hopefully, Sunline Hotel will continue to be your choice of stay in the future. Once again, thank you and wish you all the best!
by A verified traveler
Awesome location and simplicity.
Posted 24 Oct 2023 on HotelsThis was a very well located place, although it's a very simple hotel the service is impeccable and the staff is kind, helpful and awesome.
Comment from Hotel Management
24 Oct 2023 by Sunline Hotel Team, Hotel Management
Dear Sir/ Madam,First and foremost, we’d like to send our gratitude to you for choosing service at Sunline Hotel. Our staff members are honored by your presence here. Your kind words are so delighting that we have to keep up improving and maintaining the service in the hotel. We also feel cheerful that you’ve had a great time in Hanoi as well as in Vietnam. Hopefully, our hotel will be your next choice of stay when you travel to Hanoi in the future. Once again, thank you and wish you the best!Sincerely
